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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The security lock was broken beyond the ability to use it. The previos cleaning missed the giant cup with a used toothbrush and the mud in the kitchen cabinet. Staff were helpful.
Business response:
Dear THADRA, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience caused by the broken security lock and cleanliness issues you encountered. This does not reflect our usual standards, and we appreciate you bringing it to our attention. We are glad to hear that our staff was helpful during your stay. Your comments will be shared with our team to ensure we address these issues promptly and enhance our cleaning procedures. We value your feedback as it helps us improve our se... read more
Property was really dirty and dusty and gross. The bed sheets had spots on it and they basically only provide a sheet to sleep with. I will never stay here again. I guess you get what you pay for.
Business response:
Dear Natasha, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and it’s clear we fell short in your case. Your concerns about the property and linens have been noted and will be addressed with our housekeeping team. We regret that your experience was unsatisfactory and appreciate your comments, which help us improve our services. We hope you will reconsider and give us another opportunity to provide a better experience.Sinc... read more
Don’t book here! THE WORST! Won’t ever book here again. The smell is bad. The hotel in person look nothing like the pictures. Avoid!
Business response:
Dear Michelle, Thank you for your feedback. We deeply regret that your stay did not meet your expectations. The issues you mentioned regarding the smell and the difference between the photos and the actual property are concerning. We take such comments seriously and will address them with our team to ensure improvements are made. Your experience does not reflect our standards, and we apologize for any inconvenience caused. We appreciate your input and hope you will reconsider staying with us in the future.Sincerely,Hotel Man... read more
Room looked unclean.
Business response:
Dear Vicki, Thank you for your feedback. We apologize for any inconvenience caused by the cleanliness of your room. Our top priority is providing a clean and comfortable environment, and we regret falling short of your expectations. Please rest assured that we take cleanliness seriously and will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input and hope you will give us another chance to provide you with a superior experience.Sincerely,Hotel Management
not so happy We stayed 2 nights...The bed was hard, no shampoo, no blowdryer, and the floor was sticky. I've stayed other places for the same price and had much cleaner.
Business response:
Dear Michele, Thank you for choosing us. We apologize for the issues you encountered, including the hard bed, lack of amenities, and any cleanliness concerns. This does not meet our usual standards. We will address these concerns with the relevant teams for improvement. While many guests prefer to bring their own bath amenities, we do provide basic toiletries and hairdryers at the front desk upon request. We regret if this was not communicated during check-in and will ensure better communication in the future. We appreciate ... read more
Never stay here! The beds were filthy! There was debris and human hair all over both of the beds. Luckily we traveled with our own blankets so he had something to use! We had 4 people in our group, but they only had 2 body towels in the room. I went down to the office and was able to get one more, but was given a floor mat as the 2nd because they didn’t have any more large towels. We will never stay here again!
Business response:
Dear Brett, Thank you for your feedback. We sincerely apologize for the unacceptable condition of the beds and insufficient towels during your stay. This does not reflect the standards we strive to maintain. We have addressed these issues with our housekeeping teams to ensure they are promptly resolved. Your experience is important to us, and we are committed to improving our services. Should you consider giving us another chance in the future, we can provide a stay that meets your expectations.Sincerely,Hotel Management
Not what was expected given prime location. Front desk staff were very professional and accommodating. However, the rooms Below average quality and condition. Our room musty smell, clogged sink with facial hairs floating into backed up water, scented dryer sheets stuffed in fan to mask smell, Kitchen counter stained hand, overdue for refinishing. My mom‘s room smelled of smoke from previous occupant. Power to TV in my kids room Intermittent making TV Not usable and potentially a fire hazard. Individually, some of these issue... read more
Business response:
Dear Mark, Thank you for your feedback. We're glad our front desk staff provided professional and accommodating service. However, we are sorry to learn about the issues you encountered in the rooms. Your detailed comments are invaluable and will be shared with our maintenance and housekeeping teams to ensure improvements. We regret that your experience did not meet your expectations, and we hope you will consider giving us another chance. Thank you again for bringing these matters to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,766 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.