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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inconsiderate and No communication MGMT!!!!!!! Been residing at hotel for 30 days during home purchase process. Friday morning called to extend because I was unable to extend online as I normally do. General manager tamera answered the phone with a very snide attitude and told me I have to check out today so she can make room for the people wanting to watch the eclipse. She displaced several families without batting an eye. If we were going to have to check out a heads up prior to the same day for the long-term residents wou... read more
Business response:
Dear Pretay, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Disappointing Room was not cleaned very well. Their wasn't a mattress cover on the mattress. Mattress was dirty and had several stains, food crumbs, people hair, animal hair , dust, etc.; all the above. No kitchen items were available the entire time we were there. The staff said they just didnt have any supplies. On the 3 rd day, i took my towels(bagged) to the office and requested to exchange for clean ones. She told me that they didn't have any clean towels, what hotel runs out of/doesnt have any towels??In the end, i had... read more
Business response:
Dear Guest, Thank you for your review of our hotel. We apologize for the unsatisfactory experience during your stay. Cleanliness and adequate supplies are paramount to us, and we regret that we fell short of meeting your expectations. Your concerns regarding the condition of the room and availability of kitchen items have been noted and will be addressed with our housekeeping and management teams. We appreciate your feedback and will take necessary steps to ensure a more comfortable stay for your future visit.Sincerely,Hotel... read more
The property was filthy. The room smelled so strong with weed we couldn't even stay there. There was ash on the floor of the bathroom and this was supposedly a smoke free hotel. No toilet paper and the floors were sticky. The hotel manager was nice and refunded our money.
Business response:
Dear Melanee, Please accept our apologies for your overall disappointing experience at our hotel. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for any oversights during your stay. We have shared your feedback with our housekeeping staff to ensure this is not repeated. However, we appreciate you informing us that our manager refunded your amount. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
Worst hotel experience I’ve ever had Do not stay here. My room smelled absolutely horrible like pets/animals and their “fix” was to spray some very strong chemical which then only made it smell worse. It was very hard to even be in the room because it smelled so bad. The door was missing from the bathroom, there was numerous hairs from other guests on/in the sink and bathtub. There was brownish splatter on the backside of the toilet seat and I know for a fact that the sheets weren’t changed since the previous guest because t... read more
Business response:
Dear Jeremy, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed you... read more
First reserved a double room had to get a single because room was not clean well after 3PM. Then room had a smell and carpet was torn spots. Got a different room it was ok. Just not a good experience.
Business response:
Dear eric, Thank you for sharing your feedback following your recent stay with us. We genuinely regret if we overlooked a few issues in the preparation of the room before your arrival, and we hope you will accept our apologies for any inconvenience this caused. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. What you experienced is not typical, and we would love for you to give us another try to show you o... read more
I had to bribe the front desk clerk for my room
Business response:
Dear Madison, We are sorry to hear about your experience. Our team is committed to providing excellent service, and we apologize if your interaction did not meet our standards. Your feedback is important to us, and we will address this matter internally to ensure it does not happen again. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Unprofessional It was bad
Business response:
Dear Tammy, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,766 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.