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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude front desk were rude to me and I had to wait an hour for my room. Overbooked isn’t my fault I got a room at 10:30pm and check out at 11. The room should be refunded that was the absolute worst experience I’ve ever had. Horrible customer service
Business response:
Dear Gina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Nice people….disgusting condition Gentlemen at the front desk was friendly and let me check in early. Room was in bad condition. Safety latches broken on windows, broken mirrors, mystery brown stains on toilets, and trash piled right outside my room. It was pretty terrible.
Business response:
Dear Guest, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the condition of the room was not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. On a positive note, it is nice to know you were pleased with our front desk team and early check-in. ... read more
Had stayed here several years ago and it was WAY different. Now it is dirty, cars with flat tires like an apt complex or residential hotel. Trash barrels overflowi g under stairwells, multiple, barrels with trash on the ground, 3 days in a row. Even though it is " non smoking", people smoking on the balcony outside their room. Kitchenette but no dishes, cups, etc. When I arrived, ac was running with windows open and tv on. No desk to work on your computer. Terrible. Bed was clean and there were clean towels
Business response:
Dear Bradley, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is invaluable, and we appreciate you bringing these to our attention so we can address each one appropriately. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We hope to welcome you back and provide you with the exc... read more
No clean room at the inn I tried to check in at 4. My 11pm my room was still not ready along with a bunch of people in the lobby. I had to pay for another room down the road and as of now have still not received a refund. But I had to sleep.
Business response:
Dear Leah, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Rooms not ready
Business response:
Dear Lisa, Thank you for sharing your feedback. We were disappointed to learn that your room was not ready upon your arrival, and we apologize for the delay. Your feedback is important to us, and we will use it to help us improve our guest services. We welcome an opportunity to restore a more favorable impression the next time you are in the area.Sincerely,Hotel Management
This is pretty much the lowest end of hospitality you can stay in and the experience is reflected. Filthy, stained furniture and counters, wreaking of cigarettes and must, absolutely no amenities, no elevator or even connected walkway between buildings… I could go on and on but it’s a $55 hotel, not sure why I expected the bare minimum
Business response:
Dear Mallory, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please retu... read more
The restaurants we're different than other areas. It had a little shopping center in the area
Business response:
Dear Ruby, Thank you for your feedback regarding the dining options and shopping center in the vicinity. We're glad to hear that you found the restaurants and shopping area unique compared to other locations. We strive to provide our guests with a variety of nearby amenities to enhance their stay. Your comments are appreciated, and we hope you had a pleasant experience overall. We look forward to welcoming you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,766 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.