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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap but a hassle Booked two rooms with 2 double beds for our stay. When we arrived we were told that they had given away our reservation. After a bit of back and forth they were finally able to find a room for us. Was fine until the next day they came knocking on the door asking if we wanted to stay another night, for whatever reason they didn’t see that our booking was for two nights. Was fine after that just a little frustrating. Lastly the free breakfast is nothing like in the picture. The “breakfast” consists of granol... read more
Business response:
Dear Guest, We apologize for the inconvenience you experienced with your reservation and the misunderstanding about the length of your stay. Your feedback regarding the breakfast options is noted, and we apologize for any disappointment caused. We'll work to ensure better communication about reservations and provide clearer information about breakfast offerings. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a smoother experience in the future. Thank you for bringi... read more
It wasn't too different
Business response:
Dear Ruby, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
They were aware of problems and still booked it. We are senior citizens from Florida visiting our super senior 91 year old mother at Harris Hospital in Fort Worth due to a severe pneumonia. Made reservations on line and arrived in early evening to check in. Two lady’s at the check-in desk tended to us, assigning us room 110, which has two twin beds. Upon opening the door we were hit with an awful smell, like a dirty rug in a Uhaul storage place. So went back to registration desk to address this problem. They gave us a potato... read more
Business response:
Dear Antonio, Thank you for reviewing your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodatio... read more
The 1st room we were given had not even been cleaned. The 2nd was not very clean either. We will not be staying there again. The receptionist was very rude.
Business response:
Dear Ronald, Thank you for taking the time to share your feedback regarding your recent stay. We want to extend our sincere apologies for the inconvenience caused during your stay with us. We understand there were issues with the rooms' cleanliness, and we regret that our service did not meet the standard of professionalism we aim to uphold. Your feedback is essential, and we take these matters seriously. We are taking steps to address your issues to ensure that our guests receive the highest level of service. Thank you for ... read more
Where to start: My room was not set for a guest, there were no blankets nor towels in the room and the reception didn’t picks up to ask for help. There was. No. Hot water coming out from the shower, I complain about it was promised to be fixed and didn’t, they offer me to change me to another room but that room didn’t have heater nor air conditioning and Dallas was at 19 degrees so I didn't move. I try to contact you to move me to a different hotel and never got a responce, I deserve to be reimbursed for the terrible experie... read more
Business response:
Dear Brenda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,766 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.