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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 1st room we were given had not even been cleaned. The 2nd was not very clean either. We will not be staying there again. The receptionist was very rude.
Business response:
Dear Ronald, Thank you for taking the time to share your feedback regarding your recent stay. We want to extend our sincere apologies for the inconvenience caused during your stay with us. We understand there were issues with the rooms' cleanliness, and we regret that our service did not meet the standard of professionalism we aim to uphold. Your feedback is essential, and we take these matters seriously. We are taking steps to address your issues to ensure that our guests receive the highest level of service. Thank you for ... read more
Where to start: My room was not set for a guest, there were no blankets nor towels in the room and the reception didn’t picks up to ask for help. There was. No. Hot water coming out from the shower, I complain about it was promised to be fixed and didn’t, they offer me to change me to another room but that room didn’t have heater nor air conditioning and Dallas was at 19 degrees so I didn't move. I try to contact you to move me to a different hotel and never got a responce, I deserve to be reimbursed for the terrible experie... read more
Business response:
Dear Brenda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Stay somewhere else Front desk staff is less than helpful and openly unenthusiastic about doing their job. If you do stay here, God help you, at least get a room facing the river and not the parking garage or you won’t get sleep.
Business response:
Dear Tim, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for taking the time to leave this review; we wish you all the best. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.