This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchenette but no utensils or plates or silverware. Place needs some paint.
Business response:
Dear James, Thank you for sharing your review. We apologize for the inconvenience caused by the lack of kitchenware. Providing a fully equipped and comfortable environment is essential to us, and we regret that we did not meet your expectations in this regard. As an extended stay, all the items are provided at the front desk and are complimentary upon request. We are sorry if this was not communicated to you upon arrival. We will ensure better communication in the future. Your feedback regarding the need for additional items... read more
Never stay here. The room was disgustingly gross. It smelled like dogs and smoke, the bathroom had no door. So I went to the front desk and told them my concerns. They gave me another room. Second room was a little better. However. The bathroom sink and tub was not clean. The stovetop was rusty and didn’t work, so there’s no cookware. The last two days of my stay the parking lot area lights went out. I told the front desk about the lights and it’s extremely dark in my area. They said they were aware of the problem and someon... read more
Business response:
Dear Alithia, Thank you for sharing your review. We apologize for the numerous issues you encountered during your stay. Your experience does not align with the standards we strive to maintain. We regret the inconvenience caused by the condition of the initial room and appreciate your patience while we relocated you. However, it is disappointing that the second room did not meet expectations either. We take cleanliness and maintenance seriously and will address these concerns with our housekeeping and maintenance teams to pre... read more
Not a good place to stay.
Business response:
Dear Carlos, Thank you for being our guest and sharing your review. We're genuinely sorry to hear that your experience fell short of expectations. We strive to provide all our guests a comfortable and enjoyable stay, and we regret that we could not meet your needs on this occasion. Your feedback is invaluable to us, and we will use it to improve our services. We hope you'll consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management
Didn't have an available room!! Booked a room on hotels.com. Was able to select from available rooms. Got a confirmation from hotels.com AND the hotel. When I arrived, there were no rooms. The hotel said they were massively overbooked and had to turn over a dozen people away. How does that happen???
Business response:
Dear Brian, Thank you for taking the time to provide feedback regarding your recent stay. Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We constantly strive to improve our guests' experience, and we appreciate you bringing this incident to our attention. We will address this issue appropriately to ensure our g... read more
Out of the hundreds if not thousands of hotels I have ever stayed at in my life, this is the absolute nastiest and horrible hotel I've been at. When we checked in, there was a line out the door, because they overbooked and kept telling people there's nothing they can do for them even if they had a guarantee. We got a room. It smelled so bad of smoke and just disgusting that we bought Febreze spray for the carpets and car air fresheners for the window unit. Still didn't help. There were gnats everywhere and bugs. The sink was... read more
Business response:
Dear Erin, Thank you for taking the time to share your experience. We are genuinely disheartened about your distressing experience at our hotel. Your description of the overbooking situation, unpleasant room conditions, and lack of adequate amenities is deeply concerning, and we sincerely apologize for failing to meet your expectations. Please know that this does not reflect the standards we strive to uphold, and we take your feedback very seriously. We understand the importance of a comfortable and clean environment for our... read more
Inconsiderate and No communication MGMT!!!!!!! Been residing at hotel for 30 days during home purchase process. Friday morning called to extend because I was unable to extend online as I normally do. General manager tamera answered the phone with a very snide attitude and told me I have to check out today so she can make room for the people wanting to watch the eclipse. She displaced several families without batting an eye. If we were going to have to check out a heads up prior to the same day for the long-term residents wou... read more
Business response:
Dear Pretay, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,912 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.