Extended Stay America - Fort Worth - Medical Center

Business response:

Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay. We are sorry your rest was disturbed due to noise from the neighboring room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We understand your frustration and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Vanessa, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we apologize as we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for the review regarding your visit. We apologize for the issues you had in your suite. Your feedback has been discussed with our housekeeping and maintenance teams to take appropriate actions and deliver spotless accommodations. We hope you select us again so we can prove our dedication to providing a seamless guest experience. Sincerely, Hotel Management 

Business response:

Ramiro, thank you for your review. We apologize for the cleanliness issues you encountered and for the insects you found in your room. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery and to address the problem you outlined. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Patrick, thank you for your feedback. We apologize for the insects in your room and the cleanliness issues you encountered. Our pest control provider has serviced our hotel, and we are working with our housekeeping team to ensure such issues do not happen in the future. We are sorry for the inconvenience and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management