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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Charged twice Charged me twice and still has not refunded the money!
Business response:
Dear Robert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I ended up having to bring my 9mo old son last minute on the trip. There was no elevator, so I had to take all of his stuff and mine up to our room while he sat in the car. The room was barely big enough to fit his pack n play. On our first day there an employee came and told us we had to leave bc our reservation wasn’t for 2 nights. Thankfully it ended up being an error, but they came and knocked on our door while my son was napping told us we had to pack up, which was incredibly frustrating and stressful. The “continental ... read more
Business response:
Tammy, thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We truly hope you and your family will give us another chance to prove that we are committed to providing outstanding ser... read more
Business response:
Katelyn, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The staff were very friendly and helpful. They facilitated our stay. answered questions.
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service provided by our associates, we apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Cowtown 2019 Have stayed here same time every year for the past 6 years. This time was the only time I have been disappointed. We had a group with a few reserved rooms and each one in our group experienced roaches this time. I notified front desk and they apologized, however the infestation was there. It was a light infestation but any is too much. Hope they get they get the problem resolved as the location is great and in a nice area. First bad experience at this hotel. Not sure if we will book next year. Due to the venue w... read more
Business response:
Marcia, thank you for being our loyal guest. We sincerely apologize for the inconvenience you had due to the roaches in your rooms. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
While I was definitely trying to save $$ on this trip, I felt disappointed with the overall quality of the room. Very uncomfortable mattress and pillows. tight space, poor quality TV, etc. Staff was wonderful though and as I was by myself I was able to handle it OK. For the $$ I do feel there's better options and I should have researched more as I had never been to this area before. Area of Ft. Worth is much more high-end and this hotel does seem out of place. Also there is no free working Wi-Fi and I did have to pay for the... read more
Business response:
Pamela, thank you for your feedback. Please accept our apologies for the difficulties you encountered while you were here and that you feel we did not merit the rate you paid. We have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We would like to regain your trust and hope you will give us that opportunity in the fut... read more
Business response:
James, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Roaches everywhere, I woke up in the middle of the night before surgery, and roaches were crawling on the walls.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,768 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.