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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quality of service They changed my reservation to single room instead of 2 double bed claiming their server was broken when I booked my reservation a month ago.
Business response:
Thank you for your candid feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay and the inconvenience it caused. I am working with my housekeeping team to ensure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Reservation Musical Chairs We had our reservation canceled 1/2 hour before flight was taking off!!!!! So, we didn't stay there. We were sent to a sister hotel and they didn't have a reservation for us either after we confirmed this change by phone!!!! the Desk clerk at the Overton Ridge facility Steve was very professional with our situation and got us a room there finally.
Business response:
Barbara, we apologize for the predicament with your reservation and realize you must be frustrated. Although we could not accommodate you at our hotel, we are happy our sister concern had a room for your requirements. I will also share your feedback with Steve. We are sorry for the inconvenience we caused you and hope you chose us when you are in our area. Sincerely, General Manager
Only stay here if you can handle smoke smells No coffee pot or any "extended stay" features because we were only staying 2 nights. When we checked in, we signed an agreement to pay $250 if we smoked in the room. (Neither of us smokes). The first room we received smelled so smoky neither of us could breathe and we were concerned we'd be charged the $250 fine. So we moved to a less smoky room - and my wife still had to sleep with a damp towel over her face so she could breathe. We had to leave a day early to meet family in ano... read more
Business response:
James, thank you for your candid feedback. We are sorry for the inconvenience you experienced due to the smoke smell while you were here. We work hard to provide a clean and comfortable environment, and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Terrible experience. Hotel is pretty expensive for what they offer. I requested housekeeping, I was charge an additional amount, because housekeeping is weekly only, and never was done.
Room smelled like urine Room smelled like URINE. Everything else was somewhat accepatable. Staff was helpful.
The toilet had not been cleaned, housekeeping did not check our room, and we had loud banging above us and next to us late into the night. Usually this has been a decent place to stay. It was less than stellar this time and the dirty toilet was unacceptable. We arrived late in the night and just figured housekeeping would come and clean the next day. They did not.
Won't be going back Staff was rude and un-accommodating. Rooms are tiny, uncomfortable and old. For an extended-stay there was not much amenity such as dining ware, or appliances.
First and last stay with Extended Stay. Sweet girls at front desk morning and night were the only bright side. Rooms were so tiny I felt like I was in Manhattan, but not in a good way! Super loud air conditioner that kicked on and off all night long. Bring my used towels to the lobby front desk to exchange for clean??? Yuck. Even if it there hadn't been 2 strangers calling to me from the other side of the iron fence between this property and a parking garage I would not stay here again.
Overbooked -never got to stay here Booked this hotel several months ago bc of location to stockshow only to get an email the afternoon I was suppose to check in saying they overbooked and rerouted me to another extended stay 20 mins away - I am not the only one they did this to. Hotel I stayed at in city view -would not stay here again...had to bring down used & get own clean towels/sheets, no hair dryer, breakfast was muffin or granola BEHIND checkin counter, a car was broken into 1st night there, no dishes/pots to use, tub... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,768 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.