This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not So Good Our room was changed from the one we booked. We booked a suite with a queen bed and sofa bed due to the fact that we have an infant that ends up in bed with us and we needed a bigger bed. We were given a room with two double beds. When we asked about the change in room we were told that he Manager changed it to accommodate the number of people we had. They could not/would not give any other answer or change our room back. Told us also that Hotels.com over booked but the parking lot was empty our entire stay. The ... read more
Business response:
Terri, thank you for being our guest. We are sorry for your disappointment with our housekeeping policy and apologize for the issues you faced with the key card. Your comments have been shared with our Brand Leaders in an effort to deliver better experiences for our guests going forward. Also, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all gu... read more
Although, the location of this hotel is very convenient to accessing a lot of places around. I must say, This was the worst hotel I have ever stayed at. The heater in room did not work!! It blew out cold air when turned on. I couldn’t sleep due to the coldness in my room and lack of means to regulate the temperature. Also the phone in my room did not work. There was no one at front desk to answer your call and no one at lobby to check you out. I was so elated to check out as soon at morning broke! I am afraid I won’t be retu... read more
Business response:
Thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the HVAC unit and phone in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We encourage you to try us again in th... read more
Business response:
Thank you for your feedback
Business response:
Thank you for staying with us at Extended Stay America Medical Center. We are very sorry that your stay with us was not to your satisfaction. We are committed to making youe stay with us as comfortable and pleasant as possible. We hope you come back to see us again.
Close to highway, TCU, West 7th, downtown, trinity trails. Location is good. However, the property condition is really in bad shape. Rooms/bathrooms are horrible. Will never stay again here.
Business response:
Thank you for your feedback!
Rooms smelled of smoke and the room was poor quality
Business response:
Thank you for being our guest. We are sorry our room was not to your expectations and for the smoke smell you encountered in it. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the odor. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Very Dirty There was mold in the shower, hair stuck on the walls by the bed, crumbs everywhere, I had to physically take my towels to the front desk
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for you feedback!
Business response:
Thank you for your feedback.
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.