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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do yourself a favor and book down by the Stockyard Had to wait a half an hour to check in cause the front desk clerk decided to leave to run errands off the property. Non smoking room smelled like someone smoked a full pack every ten minutes over a three day span. The smell was in everything and had to leave the door open for an hour to try to help it air out. It is a nice place if you are running from the law, or if you are homeless and the state gives you a free coupon.
Business response:
Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We also regret the concern you had at the time of check-in. We hope to welcome you back in the future. Sincerely, Hotel Management
Very disappointed…did not get the room I reserved…and paid for 2 rooms. Came with a group so did not have a choice to move around.
Business response:
Latrice, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Worst hotel stay of my life. The restroom and room was full of roaches. Management didn’t even respond or get to the matter till a day after I checked out. Horrible and disgusting. Would never recommend or stay there again.
Business response:
Martha, thank you for your review. We sincerely apologize for the issue you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
booked a week out and day of check in came to find out that the hotel booked my room out to someone else and left me and my family stranded after a 6hr drive. girl at front desk didnt know how to help since it was here 4th day on the job. i called in to verify my stay that morning and was never told my room would be gone. awful experience.
Business response:
Garry, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, it is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We understand the frustration and truly hope you will offer us another ... read more
The rooms need a complete renovation. It didn’t not feel clean in my room. Disappointed - let after 1 night and probably would never stay at this chain again. I am expecting fresh linens,l floors clean, and a shower that works — I got neither. Front desk personnel was accommodating (that was the only redeeming quality).
Business response:
Barrett, thank you for your review. Although you liked our courteous front desk staff, we are sorry our suite was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My non-smoking room smelled like a cigar bar the instant I opened the door When I asked to be moved to another room, I was told No, the hotel was completely booked; even though it was mid afternoon and only a few guests had checked in to a room. This Extended stay had a small kitchen with a half cook-top; But no utensils, dishes, glasses, all the drawers and shelves were empty No Ice available; there was an ice tray in the small refrigerator.
Business response:
Henry, thank you for your review. We are sorry for the smoke smell you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Managemen... read more
I stayed two nights but couldn’t stay the third and left to go to another hotel. The room had roaches and the manager on site wasn’t surprised but also didn’t care (when I complained and then also left early).
Business response:
Shannon, thank you for evaluating your stay with us. We apologize for the unpleasant experience you had with your guest room and that our staff did not handle this incident as they should have. We will review this with the appropriate individuals and take steps to elevate our guests' experience going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.