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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and not taken care of. They gave us a coffee pot to take to the room. It was in a plastic bag but it was dirty too. The bed was horrible, sheets were wrinkled, not sure if the were clean. No one would want to cook on the hot plate. Never again will I stay in one of these hotels! I couldn’t get out of that room fast enough the next morning. And believe me, I will pass the word. Paid too much for a dump.
Business response:
We are sorry you didn't enjoy your stay
won't stay here again The bathroom wasn't clean, and the shower didn't work at all.
Business response:
Stephanie, thank you for choosing to stay at our hotel. We are sorry for the disappointing stay you had and regret the issues you encountered. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for your feedback
Bugs! Dirty! Old! Bugs!!! Wayyyy overpriced
Business response:
Cody, thank you for the review of your stay. We are sorry for the insects you encountered and regret that we did not merit the rate you paid. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
Not So Good Our room was changed from the one we booked. We booked a suite with a queen bed and sofa bed due to the fact that we have an infant that ends up in bed with us and we needed a bigger bed. We were given a room with two double beds. When we asked about the change in room we were told that he Manager changed it to accommodate the number of people we had. They could not/would not give any other answer or change our room back. Told us also that Hotels.com over booked but the parking lot was empty our entire stay. The ... read more
Business response:
Terri, thank you for being our guest. We are sorry for your disappointment with our housekeeping policy and apologize for the issues you faced with the key card. Your comments have been shared with our Brand Leaders in an effort to deliver better experiences for our guests going forward. Also, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all gu... read more
Although, the location of this hotel is very convenient to accessing a lot of places around. I must say, This was the worst hotel I have ever stayed at. The heater in room did not work!! It blew out cold air when turned on. I couldn’t sleep due to the coldness in my room and lack of means to regulate the temperature. Also the phone in my room did not work. There was no one at front desk to answer your call and no one at lobby to check you out. I was so elated to check out as soon at morning broke! I am afraid I won’t be retu... read more
Business response:
Thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the HVAC unit and phone in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We encourage you to try us again in th... read more
Business response:
Thank you for your feedback
Business response:
Thank you for staying with us at Extended Stay America Medical Center. We are very sorry that your stay with us was not to your satisfaction. We are committed to making youe stay with us as comfortable and pleasant as possible. We hope you come back to see us again.
Close to highway, TCU, West 7th, downtown, trinity trails. Location is good. However, the property condition is really in bad shape. Rooms/bathrooms are horrible. Will never stay again here.
Business response:
Thank you for your feedback!
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,768 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.