This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Becky, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible Experience!!! Put into a room that was less than what we booked, not enough room for the family and it had not been cleaned. The bed was made but the sheets had not been changed.
Business response:
Robin, we apologize that we failed to provide you with the room of your choice and for the cleanliness issues you experienced in your room. We have shared your feedback with the concerned team to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not impressed with the room. Wire shelving instead of wood shelves. A curtain for a closet door. Not enough room to really fit a table to sit at in the kitchen area. A wall bath cabinet instead off a counter top to put your toiletries. Worst of all - bed bugs! Both my daughter and I had several bug bites the next day and my daughter had an allergic reaction to the bites. We'll not be staying at this hotel chain again.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, but we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up as needed. Thank you again for your feedback, and we hope you will consider giving us another chance in the future. Hotel Management
Nice staff, hotel lacks comfort entirelu The room was nicely kept and clean but extremely hot. The window unit did not work, and the room was extremely muggy, smelled musky, and not at all comfortable. The only option the staff gave us was to open the windows to allow fresh air in and that they would call a tech in the morning to fix the unit. The window opening didn’t allow enough cool air in to make the room more comfortable, so we ended up leaving at 9PM and driving three hours home to sleep in the comforts of our own.
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave... read more
BAD TIME at EXTENDED STAY FT.WOTH Medical TERRIBLE place ! no ice on property , $5.00 extra per day for service (bed made ,fresh bath linen). Dog feces at door way .,great smell coming in room ! garbage truck at 5 am ! Could barely get pull for shower to come up .pillows like rocks .air freshener of some kind in disk form on ac unit .NEVER AGAIN WILL I STAY OR , RECOMMEND THIS PLACE !!!!!!
Business response:
Debra, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Will not stay here again. Good location. Room not very big. Quality of service poor.
Business response:
Thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, General Manager
Youbwere over booked so I had to find another hotel to stay at.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. I truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, General Manager
Stay someplace else if you can! ROACHES We had requested a top floor room. Manager told us none were available. Rooms online show spacious suites, this was not true. It had no coffee pot, kitchen cooking utensils, pots, pans, towels. You can request and pay extra for them. The bathroom was dirty and roaches were in the tub. Dirty towels, no hair dryer. Again, we should have left then. After this, everything seemed to move and crawl in the room. Continental breakfast!!! Instant grits, coffee and packaged mini muffins. No cere... read more
Business response:
Thank you for sharing your feedback, we appreciate your comments. We apologize for the lack of detail with the cleaning of your suite as we have processes in place to make sure our suites are perfect for our guests arrival. We never want to mislead our guests, however, we do offer our version of continental breakfast so we apologize it was not to your expectations which caused disappointment. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee ... read more
Business response:
Whitney, thank you for your feedback. It is never our intention to lose focus on providing excellent stay, but we are sorry this did not happen for you. We hope you will give us another chance to provide you with a much better experience. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,768 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.