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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Property had roaches. I reported to the front desk and the young lady mentioned the Manager was not available. My stay was scheduled for 4 days and I would have left if there was availability elsewhere. Everyday I was told no manager was on sight. This was one of my worst experiences at a hotel.
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was our pleasure serving you this time, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Well I was woken up at 9 am and told to leave that it was time to check out. After I told them the day before I would be staying a week. At 9 AM I was told to get up it was time to check out. When I responded it’s not checkout time yet I was told it didn’t matter that my room was spoken for I asked him what happened to calling your customer and ask him if they’re staying another night? I tried to call corporate she would not give me the number. When I found the number it was on the phone with corporate she came barging in my... read more
Business response:
Thank you for sharing your review with us. We are very sorry to know about your experience. We will follow up on your feedback with the appropriate individuals to get a better understanding of what happened. We appreciate your patience in the meantime. Thank you once again. Sincerely, Hotel Management
I've been stuck outside for over an hour. The phone is down at the property. No one can be reached for me to check-in to my prepaid room.
Business response:
Thank you for your patience during the situation. We apologize for the difficulty you had upon arrival. We truly regret what transpired. While we know this is not the kind of experience we want our guests to have, we hope you will allow us to deliver a better visit next time. Sincerely, Hotel Management
Never again Upon arrival no one was at desk no one answered phone. Had to make other arrangements since this establishment is not reliable or reputable.
Business response:
Robin, thank you for being our guest. We offer our apologies as our associates were not present at the front office on your arrival. Such lapse in service is not tolerated, and we assure you to look into this situation. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
They had my room switched with another guest and they came in my room when I was sleep.
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service. Sincerely, Hotel Management
It was the noisiest room I've ever stayed in.. You could hear the people next to me on both sides. And the people above me also. Very tight room. Would not recommend.
Business response:
Thank you for your recent stay. We are sorry your rest was disturbed due to noise from the neighboring room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We understand your frustration and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Vanessa, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we apologize as we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.