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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Told we had continental breakfast but turned out grab and go rrrrrrr
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast offerings. Our booking website clearly says that we offer our guests with free on-the-go breakfast. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Tiny room We stayed here because of it's close proximity to TCU. This was literally the smallest hotel room I have ever seen. About 2 or 3 feet on either side of the queen size bed. If it's just one or two people for a night it might be ok, but look elsewhere if you have children.
Business response:
Chris, thank you for your stay with us, and we appreciate you taking the time to share your feedback. We are sorry to read you were disappointed with the size of your suite. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was mold and a musky smell in the room. My allergies flaired up. It was so awful that I was having trouble breathing. I was suppose to stay 3 nights, but I left after the first night. Also, the toilet seat was broken, the bed was hard, and the hotel soap looked dirty.
Business response:
Tara, we sincerely apologize for the difficulties you experienced and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we have alerted our maintenance team about the toilet seat, and they are fixing it immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I was told hours before checking in that my hotel had been switched to a location farther from my interview.
Business response:
Diana, thank you for reviewing our hotel. We apologize for the not able to accommodate you and for the inconvenience you had due to it. Please be assured that we're personally following up on your feedback regarding the mix-up of your reservation, so we are more consistent in our service delivery. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Customer beware, stay at your own risk!!! Friendly staff, the room was unclean, carpet was dirty, I checked the AC filter and it was dirty and top of all of that the room had bed bugs and we were moved to another room in the middle of the night around the corner of the complex.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Bring air freshener Clearly this hotel used to allow smoking. The room smelled awful. I won’t be back.
Business response:
Cynthia, thank you for evaluating your stay. We are sorry that your room had a smoke odor and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to make this room receives a deep cleaning to remove the smell. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No Rooms Reserved 3 rooms. Got to the hotel and all they had was 1 room even though we had a confirmation for 3 rooms. They were sold out and could not find any other rooms close to our activity. Would not recommend this place.
Business response:
Tom, please accept our sincere apology for not having your rooms available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Older Hotel Our room was next to a parking garage and needless to say it was noisy most of the night. When we turned on the heater in the room it had a burning smell which caused the smoke alarm to go off. The cook stove had rust on the top and the list goes on. Not impressed with the hotel.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,768 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.