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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting Hotel Manager Hotel Manager was extremely rude to me. Sat her fat ass on the desk in front of me with her legs spread wide open. I don't want to see that. No-one should ever have to look at that. Absolutely disgusting.I'll never come back. Extremely unprofessional, nasty service.
Business response:
Trey, thank you for taking the time to share your feedback. We apologize for the unprofessional behavior of one of our associates. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope to have another chance to show you the authentic, warm hospitality for which we are known the next time you return to this area. Sincerely, Hotel Management
The last resort..only if you can not find another The room was dirty and several times had to kill bugs/insects which were abundant. The kitchen was very dirty, especially the stove which has not been thoughly cleaned for awhile. Asked for extra pillows and the front desk said there are none...which is BS that they would not have one extra pillow in the hotel! Ironically because of the weekend we paid top dollar for a one star room!
Business response:
John, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never again We did not get the type of room we requested and no one could help us so we did not stay. We will pass on extended stay in the future.
Business response:
Wade, thank you for your review. We apologize the room type you requested was not available, and we regret the inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Never staying at any Extended Stay Hotel again! Worst hotel experience I've had in a long time. Upon checking in, the front desk lady asked for my son's ID.. even though I was the one who purchased the room. She said it was hotel policy for every hotel, which is a lie. Secondly, our parking spot area smelt like urine. Drunk people walking around. People pulling up in parking spots bumping loud music at night. Getting into the room was probably even worse. I found some pubic hair on my pillow. We had a rusted looking refriger... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your visit was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide Sincerely, Hotel Management
The room after some hours smell a lot like dog
Business response:
Juan, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
My room stunk a very bad body odor the sheets were dirty The parking spaces were to small .can hear ever step of the person above me.not happy at all with this place
Business response:
Leon, we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Also, we sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this pr... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.