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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here!! It's gross. This stay was literally the worst experience. I usually let stuff slide but I just couldn't this time. The medicine cabinets is disgusting with bug guts and grime. It clearly hasn't been cleaned for a very long time. The room wasn't ready almost 3 hours after check in time. The room was filthy with dirty floors. the sinks weren't cleaned with visible grime from previous use. The microwave didn't work I had to adjust the toilet to fill the bowl with water after every use. The drawers were disgus... read more
Business response:
Dear Guest, Thank you for staying with us and providing your feedback. It is disappointing to see that your visit did not meet expectations and left you feeling dissatisfied. We understand how frustrating it must have been to face delays and cleanliness concerns, and we regret any discomfort caused. Your comments have been shared with the appropriate teams so they can be addressed appropriately, and we can prevent such matters from repeating. We appreciate your honesty and hope to welcome you back for a much better visit in ... read more
Great location and price, deteriorating condition Location is wonderful, Easy access to both the cultural district and TCU. Right next to the river and an easy walk to good restaurants. We’ve stayed here 3 or 4 times in the past five years because of the good value and location. However, management of the facility isn’t keeping up maintenance, each visit things are a little less nice. Nothing major but enough that we will probably look elsewhere on our next trip to Fort Worth. For example on this trip, the toilet ran constan... read more
Business response:
Dear Guest, Thank you for continuing to choose us during your visits to Fort Worth; we truly value your loyalty over the years. We are glad our location remains a highlight for you, and we’re sorry to learn that your recent experience didn’t reflect the quality you’ve come to expect. Your detailed observations are appreciated and have been noted for follow-up with our team. We understand your concerns, and we hope for the opportunity to welcome you again under better circumstances in the future.Sincerely,Hotel Management
Area in FW was nice, but hotel was very loud and very dated.
Business response:
Dear Guest, Thank you for being our guest and reviewing your stay. We are glad you enjoyed the surrounding area and what it had to offer. However, we regret that your visit was disrupted by noise and that the overall condition of the property did not meet your expectations. We understand how these factors can affect a guest’s comfort, and we’re committed to making necessary updates and improvements. Your comments are appreciated and will help guide our ongoing efforts to enhance the experience for all who stay with us.Sincer... read more
I booked a deluxe studio with a sofa, but got a room without a sofa. The room smelled like cigarette smoke, the bed was old and uncomfortable, the fridge was turned to the coldest setting but didn't keep anything remotely cold, breakfast was virtually non-existent, the kitchen is completely bare, the bathroom door opens into the kitchen, and there was no hot water for showering. I booked 3 nights but left after 1 night because things were so bad. I requested a refund, but Extended Stay denied my request. So, not only did I n... read more
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We’re genuinely sorry to hear that your experience did not meet expectations. What you described does not reflect the comfort and consistency we strive to provide. Regarding your refund request, we understand how frustrating this must be. However, as your reservation was made through a third party, any adjustments must be coordinated with them, and we urge you to reach out to them directly. Your feedback has been shared with our team to ensure it is addresse... read more
Smelly dirty property. Need our refund . Booked at another hotel same night due to mold
Business response:
Dear Guest, Thank you for your feedback. We’re genuinely sorry to learn that your experience fell short of expectations. What you’ve described does not reflect the standards we aim to maintain, and we understand how disappointing and inconvenient this must have been. For any refund related to your stay, we recommend reaching out directly to the third-party service used to book your reservation, as they handle all payment-related matters. Your comments have been shared with our team for further review and necessary follow-up.... read more
Never again The 1st room had no door on the bathroom. NO PRIVACY! 2nd room had not light fixture had to bath by lamp. STOVE was terrible in both room for cleanliness. Over all a nasty experience WILL NEVER STAY AT AN EXTENDED STAY AGAIN!
Business response:
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. What you described does not meet our expectations for guest comfort or cleanliness, and we deeply regret the inconvenience and discomfort caused. Your concerns regarding bathroom privacy, lighting, and cleanliness have been noted and shared with the appropriate teams for immediate attention. Please know we are actively working to improve our facilities and overall service standards. While we understand your frustration, we hope you c... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.