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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was so loud with people visiting late in the night in hallways. I could hear the occupants next door through the walls of my room and even outside in the parking areas. I felt unsafe in my room. Bugs were in the bathroom. TV remote was trashed. Do not stay here!
Business response:
Dear Christine, Thank you for taking the time to provide feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the inconvenience caused by amenities, cleanliness issues, and any disturbances caused by the noise from other guests. Providing a comfortable and peaceful environment for our guests is our utmost priority, and it's disheartening to learn that we fell short of meeting your expectations. Additionally, we follow the most rigorous industry standards regarding our rooms' cleanliness... read more
The condition of the property is horrible. Had to leave during check in to find an ATM to leave a cash deposit 😳
Business response:
Dear Edward, Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience you encountered during check-in. Your comments regarding the property's condition are duly noted, and we are committed to making improvements to meet our guests' expectations. Your comfort and satisfaction are paramount to us, and we appreciate your understanding as we strive to enhance your experience. We hope to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,... read more
Bring Plenty of Cash! I didn’t actually stay because after paying in advance for a room I was asked for a 100.00 CASH deposit. No credit card accepted. That was no where in any fine print that I read beforehand. Supposedly I would get it back at checkout but I was not giving her any money. I don’t carry that much cash and she said there is a bank on the corner. The place was pretty dirty outside and not very clean inside either. After I left I called Extended Stay and the person I spoke with said that the hotel should be acc... read more
Business response:
Dear Teresa, Thank you for taking the time to share your experience. We apologize for any miscommunication or inconvenience while planning to stay. Rest assured, we will investigate this matter with our team to ensure that our policies are clearly communicated to guests in advance. We sincerely apologize for any inconvenience or disappointment this experience may have caused, and we appreciate your understanding. Should you reconsider staying with us, we welcome the opportunity to provide you with a more positive experience.... read more
It smelled horrible and need a good vacuum
Business response:
Dear Shantea, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is one of our top priorities. We are committed to restoring your confidence in our hotel and hope to welcome you back soon.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 817 263-8700.
It was close to a drugstore and aTargét. There was like the same person making WAY TOO MUCH NOISE. As the last time I was there, I had the same problem.
Business response:
Dear Ruby, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we apologize for the disruption to your stay caused by the noise disturbance from inconsiderate neighbors. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I should have gone someplace else and paid more. Started off not so good, as the night got later, heard the arguments. Sunday morning had to leave very early there was no front desk staff , front desk was dark, I finally found him to get cash depot back. ( they don’t seem to accept cards). Out in the parking lot was shocked at hearing music going on from one of the rooms upstairs luckly not near mine, that had an open window and lots of laughter going on. Felt sorry for anyone around that room that was trying to sleep. I tho... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our convenient location, please allow ... read more
Dirty. No breakfast. Strong smell of cigarettes. Required $100 cash deposit at check-in. Which is stated nowhere while booking. Staff was nice though.
Business response:
Dear Brittany, We deeply regret the challenges you encountered during your recent stay, and we sincerely apologize for the inconvenience caused. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. Regarding the deposit hold, we understand your frustration and want to reassure you that this is a standard practice. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, s... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.