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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is dilapidated and falling apart. It stink! The bathroom faucet is falling off the wall. There’s a part of the floor that’s ripped off. They required guests to mask up all the time when in common areas but staffs are not masking up at all. Terrible stay, had to cut short my stay cause cannot take it anymore!!
Business response:
Thank you for your review. We are sorry our property was not to your expectations and for the issues you encountered. Providing a trustworthy and safe environment for our guests has been and continues to be a top priority for us, particularly during this rapidly changing time. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room was horrible I stayed I room 319 the toilet wad broken, as well as a hole in the middle of the floor. I ended up leaving and checking into another hotel for the night.
Business response:
Erica, thank you for taking the time to review our hotel. We are sorry for the maintenance issues you outlined and apologize for the inconvenience this caused. We will share your comments with our engineering team and make sure the problems are resolved immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Place has a smell of smoke/honey. Stayed in two rooms one rooms to didn’t work the other room didn’t have a remote. Mold growing in showers trash found behind drawers. One room didn’t have towels hole in walls. They make you initial my hat you aren’t a tenant on the property as if squatters routinely stay there .. people Han gout in their cars at night. I have tons of pictures
All terrible and filthy and dirty
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Horrible The hotel was overbooked so I didn’t get a room to stay
Business response:
Andrian, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Had no awareness of my reservation and no availiablity to compensate . Sent me on a cat and mouse chase for me only to not to get a room.
Business response:
Thank you for your candid evaluation. we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
worst stay ever When we went in the room the smoke detector was beeping and none of the lamps had light bulbs, clock and lamps were not plugged in. No info on phone to call front desk. Internet did not work and no one tried to resolve the issue. When asked for another sheet for our bed the lady took her time by playing with her hair in the mirror and made me wait for her sake and went home without getting back to our issues or even acknowledged them for others to know! I would NEVER book here again and i wish i could get my ... read more
Business response:
Rockelle, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the concerns you had regarding the Wi-Fi. We will share your comments with our internet service provider and make sure the problem is fixed. We will also share your comments regarding the maintenance issues you outlined and the issues regarding the fire alarm in your room with our engineering team to make sure the problem is resolved. Meanwhile, we will also take steps to ensure we are more consistent in our... read more
Refund I need a refund because they did not have any rooms available
Business response:
James, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Meanwhile, we request you to reach out to us as we ould be happy to resolve any issues you may have. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.