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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am relocating and I was trying to save a few dollars so I booked this accommodation. Now I knew this was a “no-frills” hotel but this place is disgusting. No staff available at check in. I had to leave, call the unhelpful reservation #, return an wait some more before a dippy girl finally returned to the desk. I found a condom wrapper in my room trash can when I checked in. Stained carpet. Dirty and stinky. Hair balls in the closet. Someone playing tv and music loudly multiple nights in a row. On the third night, I finally... read more
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We regret the noise disturbance you encountered and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ... read more
Located in a hotel area with many other hotels adjacent.
Business response:
Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. We offer our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to deliver excellent hospitality. Sincerely, Hotel Management
Not worth the price, look elsewhere. Parking lot was not cleaned hardly at all and I’ve was everywhere in the parking lot. The room was clean, but still had that stench to it. The bathroom was nasty and one floor to make it easy to hose down. Tv remote was not wrapped liked other hotels so you rushed whoever has touched the remote. Given it was just a night to get away from people, it was ok but not using or recommending ever.
Business response:
Paul, thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and apologize for not being able to provide you with fresh accommodations. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider staying with us and allow us the opportunity to restore your confidence in us. Sincerely, Hotel Management
dont stay here It was the worst experience ever. After 20 mins from checking in we went downstairs to front desk asking for refund because the living conditions were utterly disgusting and the hotel should be embarrassed. The front desk said we would receive refund and that we would receive email receipt because he was unable to provide hard copy. Two days later I find out that we were charged for both days....great customer service (not sooo much) the bathroom, the bed were so dirty almost as if they didn’t clean the room a... read more
Business response:
Matias, thank you for your detailed review. It was disappointing to read about the issues you had in your suite and about the disturbance you experienced. We sincerely apologize for the inconvenience caused. We will share your comments with our housekeeping and maintenance teams to deliver well-maintained accommodations. We hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Dirty and outdated My experience with the front desk was absolutely amazing. The hotel itself was disgusting. Outdated, smelled of mildew and just super uncomfortable. Definitely would not be staying there ever again. They really need a makeover bad.
Business response:
Thank you for staying with us and for taking the time to post a review. Although you liked the service delivered by our front desk associate, we are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make ... read more
Will never stay there again! The room smelled really bad from whatever was cooked by the last people in the room. No modern conveniences such as USB ports. The TV was so low that you had to lay sideways on the bed to watch it. The bed made our backs hurt. Do to Covid, no gym no pool we had to take towels to the front desk for clean ones. No breakfast. But no reduction in price!
Business response:
Bruce, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads so that we can take corrective actions. We value you as our guest and regret the inconvenience caused. We hope to serve you again in the future. Sincerely, Hotel Management
My wife and I had to stay at a hotel for a single night because of work being done at our house. We chose this property because we needed to bring our dog. While the property is clean, is roughly put together. Two pillows on our queen bed. I called down to get two more--not available. Then at about midnight, the alarm clock in an adjacent room starts going off, and there is no one to silence it. Then at 1AM, three idiots decided to hold a party outside loud enough to wake my wife and I on the 3rd story. We got a text in the ... read more
Business response:
David, thank you for being our guest. We are not only sorry as we could not provide you with extra pillows but also for the noise issue, which kept you from having a good nights' sleep. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We wish we had an opportunity to address this and make your experience a relaxing one. Please consider giving us another opportunity to serve you in the future. Sincere... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,804 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.