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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK HOTEL WAS OK
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad experience Got smoking room, no towels, no kitchen dishes or cutlery, phone didn’t work. Left for another hotel.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We like to inform you that all the in-room amenities are available at the front desk and it’s complimentary. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Deception Not good at all. Awful. Over booked ? Not really. We booked a King bed. Manager said they only had 1 King in the entire hotel and it was taken. Why then did we book & get a confirmation 2 months ago that we had a King bed ? Severely lied to. Photos looked nice when I booked it - but this Hotel is shabby and needs updated. Glass in main front door into the lobby was shattered. That should have been removed immediately. Was this a sign of things to come ? I will never ever stay again at any hotel that carries this na... read more
Business response:
Mark, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Disgusting, rude - don't waste your money As a frequent traveler, I am appalled at how this hotel represents itself. First, I booked and prepaid for a king room using expedia, only to arrive and be told by the staff that they "only have 1 king and it's been booked for weeks". The lobby and elevator smelled of marijuna and the queen room smelled of mildew. Strangely, for a suite with a kitchenette, there were no glasses, not even in the bathroom. No luck tracking down the staff for a glass after 10 pm. No ice machine, thin wa... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
stayed overnight for Faces of America bike ride We've stayed here in the past but this was the worst experience. Bathroom door handle broke off. Turned heater on in room, smelled like dust, smoke detector came on. Had to vent the room with open windows. The stairwell on the first floor had wrapped condoms on the floor! makeup on the comforter, obviously not cleaned. room above us sounds like they are moving furniture! pacing back and forth, heavy feet. just disappointing overall.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. We take the cleanliness of our rooms very seriously, and what you encountered does not meet our standards either. We're working with our housekeeping department to tighten procedures and make sure that we deliver a superb stay every time. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
no toilet paper, room key is disabled if left next to your cell phone. Got locked out twice before they told me. Not even a spoon in the room for supplies.
Business response:
We are sorry for the issue you encountered with the room key and regret the inconvenience it caused. We have shared your feedback with our maintenance team to check and fix it. Please note, kitchenware and toiletries are available at front desk as per the brand standard and are always complimentary. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Not happy, or refreshed I didn't stay , the room promised was not available. Non smoking room was bot to be had. Very late had to settle with expensive room elsewhere for a 4hr nap
Business response:
Robert, we are sorry for the difficulties you experienced on arrival and apologize for not being able to accommodate you in the room of your choice. We have discussed this situation with our team members and will use it as a training tool to ensure we deliver a much better experience going forward. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Needs renovated By that I mean everything smells like a smoking room and the a.c. units smelled mildewy. Other than that, it was as expected
Business response:
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Disaster Upon checking in to our room, we open the door to find that the sheets and blankets were disheveled and had not been cleaned from the night prior. We were immediately rebooked to another room. We went in and turned on the heat and the smoke detector began going off and the room filled with a terrible smell. We immediately left. We were told we’d be contacted by management the following day and almost a week later haven’t heard a thing.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.