This profile has been claimed by the business owner or representative.
Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower did not work, and the bath room plug didnt plug so you couldnt bathe unless you scrunched down under the bath faucet. Not what i was expecting for the price i paid.
Bathroom not cleaned from previous rental. Soap left in bath tub. Trash left in room. No security at night. Condoms in parking lot. Drug activity in parking lot
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Old, dated, and in need of a serious update. “Ya, we are thinking about getting an ice machine” Has full size Fridge, hot plate. Little kitchenette deal. My opinion, take a pass on this one.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your suggestion and hope to welcome you back in the future. Sincerely, Hotel Management
The room was dirty,microwave was old and didn’t work right.The room smelled bad.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had in your room and for the inconvenience it caused. Your comments have been shared with our Housekeeping team to ensure we are consistent with our service delivery. Also, we have asked them to make sure proper procedures are being followed to remove the smell. Meanwhile, our Maintenance team is checking the microwave and making the necessary repairs. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Only good thing about this place were the staff. Everything else were .. I don’t even have words for it.
Business response:
Thank you for posting a review of your stay. Although we’re happy you liked our courteous staff, we apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Chaotic and Unorganized My trip began by having to wait about 15 minutes for an employee to show up at the front desk to check me in. Next, I was given a room key card, and when I went to my room, I discovered that it had never been cleaned since the last guest. After getting a new room and new key card, I went to my room to discover that the slide lock was latched from the inside. I couldn't enter the room. The helpful employee working that day tried for about 10 minutes to unlock it without success. I was finally given a T... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
OK HOTEL WAS OK
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad experience Got smoking room, no towels, no kitchen dishes or cutlery, phone didn’t work. Left for another hotel.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We like to inform you that all the in-room amenities are available at the front desk and it’s complimentary. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Deception Not good at all. Awful. Over booked ? Not really. We booked a King bed. Manager said they only had 1 King in the entire hotel and it was taken. Why then did we book & get a confirmation 2 months ago that we had a King bed ? Severely lied to. Photos looked nice when I booked it - but this Hotel is shabby and needs updated. Glass in main front door into the lobby was shattered. That should have been removed immediately. Was this a sign of things to come ? I will never ever stay again at any hotel that carries this na... read more
Business response:
Mark, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.