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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room Very dirty gross room
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Roaches in my room My room was full of roaches. I stayed in Building B and I couldn't believe a hotel can be infested with roaches!
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Woke up in the morning when to take a shower and found a cockroach in the shower a cockroach crawling underneath the toilet and a giant cockroach running around on the sink. On my way out I've mentioned it to the front desk and instead of getting someone in charge like a manager to come talk to me all they told me was I apologize. I'm sure they will not fumigate the room so those cockroaches are going to multiply and go into other rooms
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
An overworked property. Bathroom fan sounded like a propeller was in ceiling. Nothing felt clean. Windows were non functional with dirt and cobwebs. Just felt unkempt in every way. Was glad to leave. It was close to restaurant and Starbucks.
Business response:
Lucy, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Most ghetto hotel I’ve ever stayed at. ABSOLUTELY HORRIBLE. Not only was the hotel unattended and we couldn’t check in because the desk guy Joe decided to go home for 45 min leaving a non employee meth head to guard the lobby and tell everyone he would be back “soon”, he gave us non activated room keys TWICE, the room pull out bed still had dirty sheets on it, when checking out the desk lady Tina was a rude bi**h and refused to give us a receipt because she said we paid online which we did NOT. I called the half ass “General... read more
Business response:
Dear Guest, we appreciate you reaching out to us with your review. We are so sorry for the poor arrival experience and that your expectations were not met with the services and accommodations provided to you. This was not the stay we had hoped and we are so sorry. We are even sorrier a member of our management team has yet to return your call. Since your review is anonymous, we would appreciate additional information so we may properly investigate and follow up with you. We welcome any opportunity to leave you with a more fa... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,927 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.