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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room that Expedia advertised was NOT even a room available on the premise. I spent 90 minutes on the phone with Expedia customer service, to get no where. The on duty supervisor at the hotel talked in detail with Expedia, and explained that the hotel had been advertised incorrectly on Expedia. What I paid for, was NOT available AT ALL. The room advertised does not exist on this property. I was promised a credit of $200 to my Expedia account. I have not seen the credit yet. Please contact me regarding this issue at jledie... read more
Business response:
Dear Guest, Thank you for your recent stay and for taking the time to share your comments. We certainly apologize if the information you received was inaccurate and caused confusion and inconvenience when you arrived. Thank you for bringing the situation to our attention. We will research the discrepancy and make the necessary changes. We certainly hope you were able to enjoy the rest of your stay with us, and we would love the opportunity to welcome you back soon. It was our pleasure having you as our guest. Sincerely, Hote... read more
Absolutely Disgusting! The hotel hallway and room smelt of fried fish and smoke. The room was horrendous.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
They black listed me for no reason
Business response:
Thank you for your review. We apologize for the poor service you received from our associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please consider giving us another chance. Sincerely, Hotel Management
Reservation Not Honored Went to the hotel to check in and was told that there was no room available and that I would have to get a refund from Hotel.com. Damn it.
Business response:
We’re sorry to know about the difficulties you experienced due to the mix-up with your reservation. Since the booking was done through a third party website, any changes or amendment needs to be routed through these websites. We are reviewing this incident with our team members to handle such situations better. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Hotels .com no good Extended stay no good
Business response:
Peter, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Property was very nice from outside. Inside it was depressing. Everything was variations of Brown's but the white bed cover. Cheap furniture, Mirror was dirty,used soap in sink, one towel,no lightbulb in a lamp, dirty faucets. We changed rooms with that one barely passable. It was late and to tired to go any where else. The breakfast was terrible. Packaged muffin, no fruit, juice or anything healthy but packaged oatmeal and hit water. The desk person wasn't friendly or surprised with our displeasure. It was an effort to get ... read more
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness and service issues you encountered while you were here. Your feedback has been shared with the respective teams, and we’re working with our housekeeping department regarding the procedures which they missed before you checked-in. We have also shared your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel ... read more
Didn’t like how in room 101 the tv was broken. We had to switch to 116, get to 116 and there wasn’t a remote staff made us to get the one from 101. The WiFi wasn’t connecting so we couldn’t watch Netflix.
Business response:
Thank you for reviewing your stay. We apologize for the difficulties you had with the TV in your initial room and for the inconvenience you had with our internet service. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. Also, our service provider has been made aware of the problem with the Wi-Fi, and we are working to ensure we have the proper connectivity throughout the hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Sin... read more
Trash If anything doesn’t work, don’t expect the staff to help because they won’t.
Business response:
Thank you for reviewing your stay. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,927 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.