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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing. This was a two night stop, upon arriving late the first night check-in was easy, but when we arrived to the room it was a King bed with a sleeper sofa, the sleeper sofa mattress was disgustingly dirty, no sheets or other extra linens were provided. We went down to the desk, it was past midnight and asked for additional linens and toilet paper because there was no toilet paper in the room either, and was told that no linens were available until the morning, very disappointing. Toilet was not flushing the whole ... read more
Business response:
Dear Sammy, Thank you for choosing us and appreciating our check-in process. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations a... read more
Stayed 2 nights there and both days I saw cockroaches over the stove and in the bathroom. So disgusting wouldn’t stay here again.
Business response:
Dear Zeida, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so w... read more
One of the dirtiest extended america hotels i’ve stayed at, the room is super smelly and bathroom wall had brown spots everywhere.
Business response:
Dear Angelina, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
No shampoo in the shower, no bed sheets no proper breakfast.
Business response:
Dear MEVLUDIN, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we wi... read more
Won’t stay here again… Not filthy, but definitely not clean…
Business response:
Dear Robert, We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will allow us to prove that to you in the future.Sincerely,Hotel Management
First off, the pool was closed - booked for pool and there was no notice before booking. There is a $100 card only deposit, not noted before booking. The buildings don't lock, the hallways reek! The rooms are absolute bare bones. No shampoo, soap, no phone, AC doesnt work (110 degrees today), no ice machine. Beds are uncomfortable, theres a hole in the floor that gives under weight. Room pics are not what we were given.
Business response:
Dear Alexandra,Thank you for choosing us. We regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the issues so they are attended to carefully in the future. Your inpu... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.