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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
MAINTENANCE First was the odor in the building, smelled like a Susi restaurant, next was very poor maintenance and house keeping. Complained each day about sink back up in the bathroom. Was never fixed.
Business response:
Dear Gerald, Thank you for choosing us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. In response to your review, we will instruct our concerned team to review and take action and also to recheck the room before delivery. Please return and allow us to serv... read more
The room had holes on the wall couch had tear. Overall the property need upgrading, great customer service
Business response:
Dear Guadalupe, We deeply regret the challenges you encountered with the hotel's condition and room upkeep. We sincerely apologize for the inconvenience. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. On the other hand, it is nice knowing you were pleased with the customer service. If your travels bring you back to the area, we hope for an opportunity to provide you with a positive experience.Sincerely,Hotel Managem... read more
前台服务服务人员把我们赶走不要我们住，服务态度很差
Business response:
Dear Juanjuan, We are sorry for your experience at the hotel and are looking into what went wrong. Our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
The worst experience ever
Business response:
Dear Abdulrahman, Thank you for taking the time to review your recent stay with us. We want each guest to have an outstanding experience at our hotel, and we apologize for not meeting your expectations. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
We won't stay here again! The keys wouldn't work in the outside doors, even when we got new ones 3 times. The shower sprayed all over and needed repaired. No stopper, so I couldn't take a bath. No coffee creamer for the breakfast that was non existent. No shampoo, etc unless you request it. Would like some of my money back. This is our "30th" wedding anniversary trip.
Business response:
Dear Laura, Thank you for choosing us for your 30th-anniversary celebration. We always love to be part of your happy moments and enjoy delivering you the best moments for the occasion. However, we regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attenti... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.