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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had room 412, which had a strong smell of mould, and a hole in the bathroom ceiling. I tried to push through my 5 day stay, and ended up leaving after 3 nights of getting progressively more sick. Hopefully the owners will follow and fix the mould problems in this room.
Business response:
Dear Guest, Thank you for reviewing your stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management
Roaches in towels and bathroom couldn’t even use the bathroom
Business response:
Dear Randy, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
We chose this location because of a business meeting and requires us to stay several nights. It was critical we had access to a kitchen. Everything worked except the stove. We made several attempts to have them fixed. With every use the produces smoke. Finally I took the time to clean the surface and that fixed it. Disappointing
Business response:
Dear Paul, Thank you for connecting with us about your time at our hotel. We hope your experience was pleasant. However, we apologize for the issues that kept it from being perfect. We will address your concerns regarding the stove with the appropriate individuals to ensure this does not happen again. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Mana... read more
Would not recommend Checked in to find a lizard or similar creature in our room. We were asked to remove it which we declined so staff came in with dustpan and brush, saw size of creature and walked out telling us to get our things and meet at reception so could change room. Second room had not been cleaned. Dusty and dirty flooring and hairs all over bath. We did not even stay the one night and immediately asked to check out. Checking out was no hassle and we got full refund.
Business response:
Dear Kamaljit Kaur, Thank you for your feedback. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We look forward to having you stay with us again so we can provide you with the f... read more
My original plan to stay at this hotel for 7 days. I decided to check out after two days. Our room was not swept, bathroom sink were dirty found hair so as the bathroom floor. Tv remote was missing in action the first night till the second day that we checked out. Staff weren't aware of where things were because they are from different site. I even ask for a broom so I could sweep our room but they didn't know where its located. Badly Manage.
Business response:
Dear Leah, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We hope that you will consider giving us another chance to host you in the future and that we ... read more
Been there for 5 days ,housekeepers never cleaned room and never changed the towels everything was dirty
Business response:
Dear Asel, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during ... read more
The bathtub was dirty . Had a hoke in bath tub, water pressure was terrible, hot water took forever to come, u can hear people talking in next room , brekfast was really cheap . Will never go tgere .
Business response:
Dear natraj, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent stay expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.