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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expect an empty room. If you ask for cups, plates, bowls, etc. they will tell you it is not available. Ask for toilet paper they will tell you they are out of stock.
Business response:
Dear Guest, Thank you for choosing us. Our mission is always to provide a comfortable hotel experience to all our guests. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of flawless accommodation. Our housekeeping team is at work to check the areas you mentioned. Further, we will instruct our staff to keep a stock of supplies for every guest so that they are satisfied with it. Your feedback is instrumental in helping... read more
No hot water and broken AC.
Business response:
Dear Grant, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Nothing at all
Business response:
Dear John, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Not what they advertise There was absolutely nothing in the room. Had to ask for toilet paper and go pick up dishes in the lobby. Worst part is they advertised free continental breakfast but there was nothing other than coffeee.. attendant said there was an order that would arrive sometime in April. If you know you have no food and a shipment arriving in weeks then don’t advertise it and TELL guests when they arrive instead of having us believe we are getting what we paid for. I even asked when I checked in what I could expe... read more
Business response:
Dear Veronica, Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feed... read more
Stayed in building B the first building when you enter. Bad smell in the lobby people making noise in the night. Seems lot of people stay here for very long like months and months. Do not stay here.
Business response:
Dear Anurag, We sincerely apologize for the discomfort you experienced during your stay. Your feedback regarding the odor in the lobby and noise disturbances is concerning, and we understand how this impacted your overall experience. We strive to maintain a peaceful and pleasant environment for all guests, and we regret falling short during your visit. Please accept our heartfelt apologies for any inconvenience caused as we work for improvement. We value your feedback as it helps us enhance our services. Should you reconside... read more
I’ve stayed at motel 6 cleaner than this place. Staff seemed bothered they had to help check in
Business response:
Dear Kevin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.