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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was disappointing to stay in this suit. Tub was disgusting and no hot water. I want a refund
Business response:
Dear Patricia, We apologize for the disappointing experience you had during your stay. The condition of the tub and the lack of hot water are unacceptable, and we are genuinely sorry for the inconvenience this caused you. We take these issues seriously and will address them promptly to ensure they do not happen in the future. Furthermore, please reach out to us at the hotel directly for any further assistance with your charges. We hope you will stay with us again for a much-improved experience the next time your travels brin... read more
Major noise form highway didn’t let me sleep
Business response:
Dear Mojtaba, Thank you for staying with us and sharing your review. We apologize for the inconvenience caused by the noise from the highway, and we regret that this impacted your sleep quality. In the future, please don't hesitate to reach out to our front desk if you encounter any issues so that we can try to address them promptly and provide you with a more comfortable stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Loud, unclean, unsafe I checked in late Tuesday night and checked out at 4am the following day, even though check out was at 11am. I couldn't get any sleep because of how uncomfortable and unsafe I felt throughout the night. It was very loud outside in the parking lot.Sounds of people shouting, drunk loud noise and homeless individuals lingering around the hotel. The bathtub was filfty and had cigarette bud reside on the floor. The only pleasant thing about this stay was the check in process. I will not be returning to this ... read more
Business response:
Dear Jaime, Please accept our apologies for not meeting your expectations during your visit. We assure you that what you experienced is unacceptable by our standards, and we sincerely apologize for the disturbances you encountered during the night. We also regret the cleanliness issues in your room. Your feedback will be addressed with the utmost urgency to ensure improvements are made to provide our guests with a safer and more comfortable environment. We hope you will consider giving us another chance in the future to prov... read more
When we arrived we were told “if you want to cancel it’s ok our pool and elevators are down” right off the batt it was horrible I asked for a compensation for hey said no. I will never stay there again. And shame on Expedia for not making their customers aware of the limited services. We traveled with a child and it made it horrible!
Business response:
Dear Cecilia, Thank you for being a guest at our hotel. Our goal is to provide every guest with genuine, friendly service and respectful treatment, and we are sorry if we fell short of this standard during your visit. This is not typical of our regular performance, and we will address it appropriately to ensure we can provide better service during your next stay. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.