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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed at motel 6 cleaner than this place. Staff seemed bothered they had to help check in
Business response:
Dear Kevin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
I had room 412, which had a strong smell of mould, and a hole in the bathroom ceiling. I tried to push through my 5 day stay, and ended up leaving after 3 nights of getting progressively more sick. Hopefully the owners will follow and fix the mould problems in this room.
Business response:
Dear Guest, Thank you for reviewing your stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management
Roaches in towels and bathroom couldn’t even use the bathroom
Business response:
Dear Randy, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
We chose this location because of a business meeting and requires us to stay several nights. It was critical we had access to a kitchen. Everything worked except the stove. We made several attempts to have them fixed. With every use the produces smoke. Finally I took the time to clean the surface and that fixed it. Disappointing
Business response:
Dear Paul, Thank you for connecting with us about your time at our hotel. We hope your experience was pleasant. However, we apologize for the issues that kept it from being perfect. We will address your concerns regarding the stove with the appropriate individuals to ensure this does not happen again. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Mana... read more
Would not recommend Checked in to find a lizard or similar creature in our room. We were asked to remove it which we declined so staff came in with dustpan and brush, saw size of creature and walked out telling us to get our things and meet at reception so could change room. Second room had not been cleaned. Dusty and dirty flooring and hairs all over bath. We did not even stay the one night and immediately asked to check out. Checking out was no hassle and we got full refund.
Business response:
Dear Kamaljit Kaur, Thank you for your feedback. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We look forward to having you stay with us again so we can provide you with the f... read more
My original plan to stay at this hotel for 7 days. I decided to check out after two days. Our room was not swept, bathroom sink were dirty found hair so as the bathroom floor. Tv remote was missing in action the first night till the second day that we checked out. Staff weren't aware of where things were because they are from different site. I even ask for a broom so I could sweep our room but they didn't know where its located. Badly Manage.
Business response:
Dear Leah, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We hope that you will consider giving us another chance to host you in the future and that we ... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.