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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a pet smell horrible then i switched to another room it had a bad smoke cigarette smell
Business response:
Dear Tamala, We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smell. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management
MY ROOM WAS NOT CLEAN, ALARM WAS LOOSE IN CEILING, AND THE BATHTUB WAS DIRTY AND FULL OF HAIR, AND THE REFRIGERATOR TOO
Business response:
Dear BELINDA, Thank you for staying at our hotel and sharing your comments. We appreciate your feedback and sincerely apologize for the inconvenience caused by our housekeeping staff overlooking certain areas in your room. This is not up to our standards, and we are disappointed that this was your experience. We are implementing measures to enhance our housekeeping protocols and guarantee that this situation does not occur in the future. Furthermore, we take safety precautions very seriously and will have our property engine... read more
Lady front desk 3PM july 31 with green eyes super rude she was like ur room not ready n i don't have room 4 u u need 2 wait 45 minutes people complaining n switching rooms Poeple complaining about toilet paper forks door lock not opennings cards key not working gym closed pool closed .. this place is disastrous worst of the worst by far young kid in morning n young lady too on August 1st were totaly super nice polite . But that lady needs to go Room on top of mine jumping all night all morning
Business response:
Dear Zakaria, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with one of our staff members. Please accept our sincere apologies for the service delivered to you during your stay. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures will be taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we c... read more
Don't Do It! When I checked in I had luggage and there was only one cart which I had to walk back from 2 buildings on the 3rd floor or else I would lose my license....Checking out no cart w/ a non-working elevator...I was charged 100 for a deposit without any prior warning....Promised breakfast only to arrive at 9:03 to find nothing saying I was too late when I was told breakfast is until 9:30...No ice bucket or ice machine anywhere to be found...This place was a nightmare
Business response:
Dear Danielle, Thank you for sharing a review of your stay. We are genuinely sorry for your disappointing experience with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We will look into the various issue and ensure our guests receive the best experience they deserve. We hope you accept our apologies and will stay with us ag... read more
The shower head is not working so we need to shower somewhere else. And it was too noisy from other rooms specially the one on top.
Business response:
Dear James, Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise from the top room and the maintenance issue that inconveniences you. Our goal is to provide excellent service, well-maintained, and a comfortable suite for the comfort of our quests. Therefore, we are very disappointed that this was not what you experienced, and we completely understand how frustrating this was for you. We hope you will allow us another opportunity to prov... read more
The bed was very uncomfortable I got bit up all over my body and had no hot water tried taking a shower before I went to bed and when I got up still no hot water
Business response:
Dear Venetia, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly commi... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.