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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this off Expedia I was not aware of $100 deposit not mentioned in my itinerary. When asked the front desk said if you want you can go to muddy facility. Got a room in building b 516 but front desk wrote 376 we are on a time had to back and forth front desk staff laughed said it’s 516. No Yoel for shower was provided called operator they asked to pick it up no room service provided. It says breakfast available only instant oatmeal and muffin was Availability. Facility has a distinct old smell. Not happy for the servi... read more
Business response:
Dear Sarika, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effor... read more
There really is no breakfast to speak of Extended Stay's own website advertises a free breakfast. The breakfast consists of coffee, miniature muffins and one type of granola bars. No juice, milk, or even bottled water. You get coffee to drink and that is is. Not even cheap generic cold cereal is offered. They can't be using Covid 19 as an excuse because there is self-serve coffee. (But to be fair, there is no signage suggesting the cheap "breakfast" is due to Covid 19.) This is very bad, because, when people are choosing whi... read more
Business response:
Dear Guest, We appreciate having you as our guest. We understand that having a nutritious breakfast is essential to start the day right. We apologize that our complimentary grab-and-go breakfast did not meet your expectations. Your feedback will be shared with our leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management
Absolute place to avoid. Avoid! It's a dump with lots of creeps staying there.
Business response:
Dear Andika, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
This hotels looks nice in the photos but service is very poor. Unprofessionally managed. Avoid staying there. For the same price or $10 more you will find plenty places nearby with adequate service and accommodation.
Business response:
Dear Lan, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Not worth the money. Check-in was smooth sailing. Staff was pleasant and nice to work with. Upon entering the building I noticed the hallway smelled weird like a wet dog and it wasn't as cleanly on the floor. When my aunt and I got to the room and opened it we both noticed it smelled strongly of chemicals like bleach or another cleaner. The smell was very strong and caused use to get headaches. The bathroom was not cleaned properly and I noticed the bathtub was dirty. Also, chairs with wheels on a hardwood floor is a hazard.... read more
Business response:
Dear Payal, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
This is a another version motel 6 The counter staff is very rude, not helpful at all. Have to wait a long period of time for bedding and towels. The back door does not lock at all, saw homelessness ppl roaming the halls. The back of the hotel is filthy and trash everywhere. There’s abandoned cars in the parking lot. Some ppl that are occupying their rooms looks homeless.
Business response:
Dear Rodolfo, We are sorry that your stay with us was not up to the standard that we pride ourselves on providing. We are taking immediate action to address any shortcomings in our staff's service quality, and we apologize for any inconvenience caused by the delay in providing bedding and towels. Your feedback is precious to us, and we are committed to improving your experience with us in the future. Please do not hesitate to reach out to us if you have any further concerns. Sincerely, Hotel Management
Worst stay ever I upgraded my room to a larger room , up on entering my room I was missing my bed sheets and blankets. I was told I had to wait until 10:30,pm to get my sh yes and blankets . I had to wake up at 3 am to go to work, therefore this was a huge inconvenience to me because I can not sleep on a bed that was missing my sheets and beds. Got a call from the front desk at 11 pm , trekking me I can come pick up my sheets and blankets. In addition when I selected this hotel and it says free breakfast. I have been staying... read more
Business response:
Dear Rodolfo, Thank you for sharing your experience at our hotel. We are sorry to hear that you encountered several issues during your stay, including the delay in receiving your bed sheets and blankets, the lack of breakfast service, and the unavailability of cash for vending machines. We apologize for any inconvenience these situations may have caused. We appreciate your feedback and will use it to improve our services for future guests. We apologize for any rude behavior you experienced from our staff members and will be ... read more
We stayed here 3 nights under 2 separate reservations. Refrigerator did not work and took 24 hours to replace. I had insulin to be refrigerated. Pet hair on sofa and was not cleaned. Needed a garbage
Business response:
Dear Ronald, Thank you for choosing to stay with us. Please accept our apologies for the issues and inconvenience you experienced with your suite's maintenance and housekeeping issues. We appreciate you bringing this to our attention so we can investigate it further. It is a pleasure hosting your visit to the city, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.