Extended Stay America - Fremont - Newark

Business response:

Dear Bree, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we apologize if a few spots were overlooked. We will address this on a priority basis. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Jessie, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Noureen, we are sorry for your experience and for not meeting your expectations. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Kurt, thank you for taking the time to review your experience and let us know how we can improve. We are sorry for the disappointing stay and the issue with the smoke detector in your guest suite. We have our engineering team doing a full inspection of all our suites as a precaution. Thank you again for staying with us and letting us know.Sincerely,Hotel Management