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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Staff, I have been there several times but this time we did not have any consideration of any kind. Staff ws not that friendly, was on her cell phone.
Business response:
Thank you for being our guest. We apologize for the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Very smelly sheets like they whash with kitchen grease towels
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Watt i like is to get my money back the property manager is so unprofessional, she decide to go home and let the laundry man,Roy encharge for the people to check in, the por guy have 0 training, he dont know howe to answer the phone ,wen i tried to get my keys for may reservation Roy call the por GM to aske watt was my room she decided not to give me A room to sleep her name is Kelly Mitchell A por costumer service leader if you not able to handle the title dont rent your shelf
Business response:
Thank you for being our guest. Please accept our apologies regarding the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Room was disgusting. It was smelly and I will never use the hotels.com again.
Business response:
Naitik, thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We hope you will consider and give us the chance to serve you better in the future. Sincerely, Hotel Management
Ant infestation, not enough staff, no facilities on site, strange location so hard to drive out of parking lot, suspicious patrons hanging out at odd hrs, very run down
Business response:
We are extremely sorry for the disappointing stay you had at our hotel and regret you did not felt completely secure at times. The security and safety of our guests is of utmost importance to us, and we also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Also, we will share your feedback with the appropriate team so that we can improve our service going forward. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel ... read more
Amnesties and facilities could have been better given the fact that they charge 150 / day
Business response:
Thank you for choosing our hotel for your stay. We were disappointed to read our accommodations did not provide the value you were hoping for. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
1. A long black hair was found on my toilet seat. 2. Blood on the shower floor 3. Shelves were filthy 4. Trashcan in kitchenette wasnt emptied 5. Ants all ove the bathroom walls and sink 6. A/C unit doesnt work properly 7. Strange smell in unit 8. Complained to Front Desk and they were to have mgr reach me. Manager never showed. On last day asked to meet with manager. She was unavailable because the District manager was there doing an inspection of the entire property because of previous complaints. 9. Dire homeless situatio... read more
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. Also, your comments regarding our grab-and-go breakfast will be shared with our Brand... read more
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,580 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.