Extended Stay America - Fremont - Warm Springs

abraham 

on Expedia

6 years ago

kicked out out hotel with kids after paying after getting kicked out with kids and police involve very unsatisfied. because of no conformation after showing confirmation and paying for room only sleep for 4 hrs before rude awaking . want this to go to corporate 

Anonymous 

on Expedia

6 years ago

We checked out of the hotel an hour and half later from when we checked in. The front desk lady, Maria, was EXTREMELY rude and not helpful at all! The room smelled of body odor and the sheets were so soaked by the smell of soap that me and my daughter were starting to have allergies. The windows were open with NO screen which ALSO triggers allergies for people, including us. Also, when I tried to call and ask about a late check in, she had no idea what to say and there was no other employees around to try and help. I’m also ... read more

Anonymous 

on Expedia

6 years ago

The stuff service need to be improved. The room is not cleaning well. 

LajpatValecha 

on Expedia

6 years ago

there was no cleaning done in the room. Due to which I was promised a good discount, but I did not get discount 

Anonymous 

on Expedia

6 years ago

the hotel was dirty, the sink has a constant leak, i heard screaming and fighting all night, the breakfast included was a granola bar or a muffin, i won't be staying there again. 

Anonymous 

on Expedia

6 years ago

The property and location seem acceptable. However, upon attempting to check in, I was told that they had overbooked and that my room was not available. I was also told that someone should have call me. Unfortunately no one attempted to contact me to let me know my reservation had been given away. Learning that I had to find alternative accommodations at 9:00 pm was less than ideal and the monotone “sorry” did not remedy the situation. In short, terrible customer service, your reservation clearly is not worth anything, and g... read more