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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nobody at the front desk to check in. Rang bell for almost 15 minutes until a lady came to the front desk. Rooms need upgrade. Bathroom had mold. No hand sanitizer visible anywhere. Came back to front desk for towels. Called front desk multiple times and rang the bell multiple times simultaneously until a lady showed up to provide towels.
Business response:
Dear CRISTINA, we apologize for the issues you experienced during your recent stay with us. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
The breakfast is to-go and not a good one. They clean the rooms once every two weeks, not very hygienic.
Business response:
Dear Awashesh, thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we communicate our services and amenities durin... read more
I would never stay at this property again. It very badly needs a renovation. There were multiple stains on the carpet which are clearly from allowing pets in rooms. There was pet urine in the elevator which was not cleaned by staff even after notifying them. On my final day, I found a cockroach in my bathroom. I would never stay at this property again.
Business response:
Dear Ragini, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Bugs The room had roaches and potentially bed bugs. I was told I'd get a refund because of that so I could rebook elsewhere. Then I was told later that they had refused to actually refund me. I had a series of bites that I discovered after the first night on my torso that resembles bedbugs (3 in a row).
Business response:
James, thank you for the review of your stay with us. We are sorry for any inconvenience you had. The suite you had occupied had been thoroughly inspected, and there were no signs of any issues. Thus, when the third-party website got in touch with us for the refund based on your claim and the picture you had sent them, after the discussion with them it was declined. Your understanding in this matter is appreciated. Thank you once again for your patience. Sincerely, Hotel Management
crowded workers hotel, marginal sanitary condition We worked 2 weeks with a high tech company in Fremont, this hotel was the only option with the possibility of cooking own meals. Sanitary conditions were marginal. No cleaning gear for the toilet, no room service. On second day we found bed bugs in the sheets. We bought insecticide and sprayed around the bed. Towards the end of the stay my wife started having a rash, which worsened when we came home. We visited our family MD and the diagnosis was scabies. Since we had not be... read more
Business response:
Pierre, we take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the suite in question did not and currently does not contain any issues. If you wish to discuss this further, we would welcome the opportunity to speak with you directly. We look forward to hearing from you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,619 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.