Extended Stay America - Fremont - Warm Springs

Business response:

Martha, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Justin, thank you for returning to our hotel. We are sorry for the difficulties you encountered and apologize for the cleanliness issues you had in your suite. Your feedback has been shared with our housekeeping team to make sure we are more diligent in our efforts moving forward. We have also asked our front desk team to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the behavior of our front office associates and the unpleasant encounter you had with them. Please be assured that your comments are shared with all of them, and they have been reminded of our goal to deliver excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Ryan, thank you for your review. We apologize for the mix-up with your reservation and that our front desk was not as helpful as they should have been. Please be assured that we are investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management 

Business response:

First of all, we apologize for our associates' rude behavior, and thank you for informing us of this incident. We can understand your disappointment and have shared your comments with the team to make sure we deliver a better service ensuring this is not repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Daniel, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management