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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty bed sheets found hair in my bed The bed is super hard and old If you take the sheets off there are blood stains and pee on the mattress Lots of ants and bugs in room also
Business response:
Ezra, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room while you were here. Your feedback regarding the cleanliness issue has been discussed with the housekeeping team and their head so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve our impression on a future date. Sincerely, Hotel Management
A ran- down MOTEL It’s totally different from the Extended Stay that I stayed at years back. This one is a ran-down motel. No equipments. No coffee maker, no hair dryer. Towels are limited and dirty
Business response:
Thank you for evaluating your recent stay. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Your concerns regarding the cleanliness will be shared with the housekeeping team for review and action. Kindly note, in-room amenities are available at the front desk upon request. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel M... read more
Horrible hotel. No amenities. Extended stay and the full kitchen did not even have glassware. No hair dryer in the room.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, ... read more
No Internet Arrived late due to flight delays. There was no internet access available and when I called reception, the person said that multiple customers were complaining about it and that they were working on it. The next morning, still no internet. I complained at reception and they said that since I arrived after 11, I was not "properly registered" and therefore wouldn't get internet. Not acceptable for a modern hotel.
Business response:
David, thank you for taking the time to write a review of your recent stay. We sincerely apologize for the problem you encountered and the connectivity issues in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. We appreciate your comments and hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
Avoid this unsanitary place This place was horrible. From black mold in shower, human nails on the ground by the bed, other humans hairs in the shower, too. It was sticky everywhere, smelled of cigarette smoke, their solution was giving me a spray and telling spray everything, that should work, but it didn't. There was some kind of human bodily fluids on the liner above the head, on the window curtains, on the bed sheet there was some kind of blood stain. Asked for other room, just getting the answer we are fully booked. So ... read more
Business response:
Zygimantas, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered and the smoke smell you experienced in your accommodation. Even more distressing is the fact that we were unable to resolve the problem to your satisfaction. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know... read more
Pésimo hotel Muy mal servicio El hotel muy sucio Las camas fatal Pésimo ese hotel 😡
Business response:
Olga, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,580 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.