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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pésimo hotel Muy mal servicio El hotel muy sucio Las camas fatal Pésimo ese hotel 😡
Business response:
Olga, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Ho... read more
For a few of $200, my wife and I expected a decent property. Check in was extremely complicated, and we only wanted to get to our room to have a nights rest, and continue with our travels the next morning. This was hands down the worst maintained hotel we have ever stayed in. The hotel stunk of bleach, and when we entered our room on the first floor, it was almost unbearable. It smelled of must/weird cooking smells, and there was small hairs all over the cocking in the bathroom. Seriously gross. The continental breakfast is ... read more
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and providing well-maintained rooms to our future guests. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we ca... read more
Poor Service I was there for 4 weeks. Not a single room service. I went to the front desk many times and asked if I could get some room service and they said sure for the next day. And yet no one showed up. I had to ask for more towels, soap, and shampoo, and toilet paper many times. The elevator was not working part of the time and I was on the 3rd floor. The hallway smelled like smoke most of the time. And then I went to check out and there was a $10.00 charge for extra room service. I almost blew a gasket.. They finally d... read more
Business response:
Rebecca, thank you for taking the time to review our property. We were troubled to read about the service problems you experienced. Please accept our sincerest apology for what transpired. We have addressed this matter with the staff and we are taking every measure to ensure that this does not happen again. It's our goal to provide an excellent customer experience so we hope that you will give us another opportunity to prove this to you. Sincerely, Hotel Management
kicked out out hotel with kids after paying after getting kicked out with kids and police involve very unsatisfied. because of no conformation after showing confirmation and paying for room only sleep for 4 hrs before rude awaking . want this to go to corporate
Business response:
Abraham, we apologize for the inconvenience you mentioned. Our team is investigating this issue to ensure we deliver a better outcome next time. We hope you will give us a chance to host you in the near future. Sincerely, Hotel Management
We checked out of the hotel an hour and half later from when we checked in. The front desk lady, Maria, was EXTREMELY rude and not helpful at all! The room smelled of body odor and the sheets were so soaked by the smell of soap that me and my daughter were starting to have allergies. The windows were open with NO screen which ALSO triggers allergies for people, including us. Also, when I tried to call and ask about a late check in, she had no idea what to say and there was no other employees around to try and help. I’m also ... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. We are sorry one of our associates was rude to you. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The stuff service need to be improved. The room is not cleaning well.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
there was no cleaning done in the room. Due to which I was promised a good discount, but I did not get discount
Business response:
Lajpat, thank you for taking the time to review your stay. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,581 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.