This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the hotel was dirty, the sink has a constant leak, i heard screaming and fighting all night, the breakfast included was a granola bar or a muffin, i won't be staying there again.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We wish we would have known about these problems as we would have done our best to ensure you are comfortable by accommodating you to another suite. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The property and location seem acceptable. However, upon attempting to check in, I was told that they had overbooked and that my room was not available. I was also told that someone should have call me. Unfortunately no one attempted to contact me to let me know my reservation had been given away. Learning that I had to find alternative accommodations at 9:00 pm was less than ideal and the monotone “sorry” did not remedy the situation. In short, terrible customer service, your reservation clearly is not worth anything, and g... read more
Business response:
Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Dannielle, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room had a really bad order they left the windows open didn’t help every time I came in and out of the room it smelled really bad.
Business response:
Norma, we apologize for the unpleasant smell you experienced on your stay in your room. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Will you provide specifics on why you had a bad experience for coaching purposes?
Unit we stayed in had so many ants. It was all over the kitchen and the bathroom. It was so disgusting!! Place was not safe as you can see a lot of broken glasses in the parking lot looks like a thief broke into a customer’s car. We are not quite familiar with the area that is why I ended up booking at this hotel. Not a safe place to stay at all ad the area is dangerous. There was a CVS abt 500 m away from the place and an addict just robbed the pharmacy- we were inside the store when it happened!!! Luckily, policemen were q... read more
Business response:
We are sorry as you felt unsafe when staying with us. We take the safety of our guests and employees very seriously. Kindly know, our team is well trained to handle any situation and maintains a good environment. We also work very closely with the local Police Department to keep our guests secure. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
We are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,581 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.