Extended Stay America - Fremont - Warm Springs

Business response:

Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manage... read more

Business response:

Brent, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Joanna, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Kiran, thank you for your stay at our hotel. We appreciate you sharing your candid feedback with us and we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to post a review. We are sorry as you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback will be shared with the appropriate team so that we can make our future guests visit a memorable one. We hope to host you back in the future so that we can provide you with a much better exp... read more

Business response:

Ramon, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management