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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible hotel. No amenities. Extended stay and the full kitchen did not even have glassware. No hair dryer in the room.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, ... read more
No Internet Arrived late due to flight delays. There was no internet access available and when I called reception, the person said that multiple customers were complaining about it and that they were working on it. The next morning, still no internet. I complained at reception and they said that since I arrived after 11, I was not "properly registered" and therefore wouldn't get internet. Not acceptable for a modern hotel.
Business response:
David, thank you for taking the time to write a review of your recent stay. We sincerely apologize for the problem you encountered and the connectivity issues in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. We appreciate your comments and hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
Avoid this unsanitary place This place was horrible. From black mold in shower, human nails on the ground by the bed, other humans hairs in the shower, too. It was sticky everywhere, smelled of cigarette smoke, their solution was giving me a spray and telling spray everything, that should work, but it didn't. There was some kind of human bodily fluids on the liner above the head, on the window curtains, on the bed sheet there was some kind of blood stain. Asked for other room, just getting the answer we are fully booked. So ... read more
Business response:
Zygimantas, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered and the smoke smell you experienced in your accommodation. Even more distressing is the fact that we were unable to resolve the problem to your satisfaction. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know... read more
Pésimo hotel Muy mal servicio El hotel muy sucio Las camas fatal Pésimo ese hotel 😡
Business response:
Olga, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Ho... read more
For a few of $200, my wife and I expected a decent property. Check in was extremely complicated, and we only wanted to get to our room to have a nights rest, and continue with our travels the next morning. This was hands down the worst maintained hotel we have ever stayed in. The hotel stunk of bleach, and when we entered our room on the first floor, it was almost unbearable. It smelled of must/weird cooking smells, and there was small hairs all over the cocking in the bathroom. Seriously gross. The continental breakfast is ... read more
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and providing well-maintained rooms to our future guests. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we ca... read more
Poor Service I was there for 4 weeks. Not a single room service. I went to the front desk many times and asked if I could get some room service and they said sure for the next day. And yet no one showed up. I had to ask for more towels, soap, and shampoo, and toilet paper many times. The elevator was not working part of the time and I was on the 3rd floor. The hallway smelled like smoke most of the time. And then I went to check out and there was a $10.00 charge for extra room service. I almost blew a gasket.. They finally d... read more
Business response:
Rebecca, thank you for taking the time to review our property. We were troubled to read about the service problems you experienced. Please accept our sincerest apology for what transpired. We have addressed this matter with the staff and we are taking every measure to ensure that this does not happen again. It's our goal to provide an excellent customer experience so we hope that you will give us another opportunity to prove this to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,619 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.