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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
kicked out out hotel with kids after paying after getting kicked out with kids and police involve very unsatisfied. because of no conformation after showing confirmation and paying for room only sleep for 4 hrs before rude awaking . want this to go to corporate
Business response:
Abraham, we apologize for the inconvenience you mentioned. Our team is investigating this issue to ensure we deliver a better outcome next time. We hope you will give us a chance to host you in the near future. Sincerely, Hotel Management
We checked out of the hotel an hour and half later from when we checked in. The front desk lady, Maria, was EXTREMELY rude and not helpful at all! The room smelled of body odor and the sheets were so soaked by the smell of soap that me and my daughter were starting to have allergies. The windows were open with NO screen which ALSO triggers allergies for people, including us. Also, when I tried to call and ask about a late check in, she had no idea what to say and there was no other employees around to try and help. I’m also ... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. We are sorry one of our associates was rude to you. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The stuff service need to be improved. The room is not cleaning well.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
there was no cleaning done in the room. Due to which I was promised a good discount, but I did not get discount
Business response:
Lajpat, thank you for taking the time to review your stay. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
the hotel was dirty, the sink has a constant leak, i heard screaming and fighting all night, the breakfast included was a granola bar or a muffin, i won't be staying there again.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We wish we would have known about these problems as we would have done our best to ensure you are comfortable by accommodating you to another suite. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The property and location seem acceptable. However, upon attempting to check in, I was told that they had overbooked and that my room was not available. I was also told that someone should have call me. Unfortunately no one attempted to contact me to let me know my reservation had been given away. Learning that I had to find alternative accommodations at 9:00 pm was less than ideal and the monotone “sorry” did not remedy the situation. In short, terrible customer service, your reservation clearly is not worth anything, and g... read more
Business response:
Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Dannielle, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,619 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.