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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When checking in, guy at the desk was very quiet and barley spoke. Didn’t explain anything like how to get to my room, the rules for pets or anything. Just asked me what room I wanted out of two aval and then handed my keys to me and that was it. Could be a little more personable being at the front desk.
Business response:
Dear Jessica, Thank you for reviewing your stay with us. We apologize for the disappointment caused by the lack of responsiveness from our staff. Our team usually does an excellent job welcoming our guests courteously and attentively. We will address this with our associates to ensure we are well-poised in serving our guests moving forward. We appreciate your feedback and hope you will return for a more pleasing experience. Sincerely,Hotel Management
Extended stay was pretty awesome.
Business response:
Dear Dawn, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team.We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
Plus there was a 1 inch gap under the entrance door.
Business response:
Dear Vahe, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We will share your feedback with our team to be more prepared to provide excellent service in the future. We hope you will consider us again the next time in the area.Sincerely,Hotel Management
The rooms had kitchens but no utensils and no coffee.
Great Overall, great spot to crash out after a long day in yosemite. Only issue was in our bathroom, there was an opening or some cosmetic damage above the shower head. And also, random alcohol wipes under sofa chair and behind the nightstand. I know sometimes it gets busy but just need to double check the room before checking in the guest.
Business response:
Dear Guest, Thank you for evaluating your recent stay; please accept our apologies for the inconvenience you experienced while staying with us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We appreciate you bring... read more
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.