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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I got was very dirty and was smelly (smoking). I made a reservation of a 2-twin bedroom but the hotel gave wrong one and it was very nasty. I am not going to go back to this hotel any more.
Business response:
Dear Dong-Ho, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our ... read more
The staff is confrontational and standoffish. After banging on my door at 9:30pm and ringing the phone multiple times, I opened the door to be accused playing loud music and having a bottle. I was there for a mountain bike race that started at 7am. Her accusation was laughable. I opened the door wide to show a room lit by just the tv and only myself with a bottle of WATER inside. No method of loud music available. She persisted. Also, the perm. residence are very loud and disruptive but she left them alone. Dont stay here. I... read more
Business response:
Dear Ceejay, thank you for staying with us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
- Check in was hard. After three sets of keys all failed, the manager changed the batteries in the door's look and the keys still wouldn't work. We could lock ourselves in ok, but could not both of us leave the room at the same time. The manager was very nice and sincerely embarrassed about it all. Later, our tv suddenly went black. She came to our assistance again and finally determined the electrical cable in the back of the tv was loose. She tightened it and the tv went back on. She should be compensated as both head admi... read more
Business response:
Dear Roger, thank you for your recent stay and for taking the time to post your review. We are sorry to hear the maintenance issues inconvenienced you in your room. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future. Sincerely, Hotel Management
The place was just rundown in the rooms. From the outside they look nice but the inside they were unclean.
Business response:
Samuel, thank you for the evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Hotel is unsafe! The smoke detector was missing from the ceiling with exposed wiring dangling from the hole. The door did not seal to floor or door frame and outside people could see into the room. The condition of the door lock was questionable; it was loose and wobbled on the frame. When closed and deadbolted the door would still shift back and forth quite a bit in the door frame. The entire room had a terrible odor of clove cigarettes. Nothing in the room was clean; the floor, especially, was absolutely filthy. The refrig... read more
Business response:
David, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Staff pleasant but room dirty with bugs.
Business response:
Patricia, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.