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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty rooms Didn’t like it
Business response:
Ebony, thank you for taking the time to review our hotel. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was quite disappointing. The rooms were in need of repairs and furnishings and appliances needed to be replaced. Furniture was badly worn. Dirt and rust on the inside and outside of refrigerators. Stove was very dirty. I used rubber slides in the shower because the tub appeared dirty and badly stained. Carpet was filthy . Front desk personnel could use training in professional courtesy; rude and dismissive. I WOULD NOT RECOMMEND staying here.
Business response:
Thank you for staying with us and for reviewing your experience. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. Moreover, we will review your feedback with our team and make sure we are more consistent in our service delivery. We are committed to making sure that we do not repeat what you experienced going forward. Thank you aga... read more
The room was listed as no smoking but reeked from the aroma of marijuana. No effort was made to cleanse the room from this smell. The grounds were not well kept. The place looks nothing like the pictures. I will never stay in Extended Stay America again.
Business response:
Thank you for the review and for sharing your experience. We are sorry for the disappointing experience you had with your room. Please know, we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Old, tired, poorly maintained hotel When you return 'home' after a long, long day you just want to enter your room and chill. However, the electronic door lock was not functioning. After trotting down to the front office and having my keys reprogrammed, I returned to the room to find that did not solve the problem. The lone desk clerk accompanied me to the room and tried to use his master card - still no luck. He then stated 'I'll have to move you to another room. That was WITHOUT all of my belongings INSIDE the room! When I... read more
Business response:
Marshall, thank you for sharing your feedback with us. We regret not meeting your expectations and apologize for the issues you had with the key card. We will share your comments with our maintenance team and make sure the problem you outlined is resolved. We appreciate you patience and hope to have the chance to welcome you back and provide you with the seamless stay you deserve. Sincerely, Hotel Management
Beyond dirty dirty dirty. I believe I should be able to get a credit. Bathroom has blood on mirror, kitchen food and dirty food on container and sink. Can’t sit at desk. Chairs full of dirty food. Lights don’t work. Just bad
Business response:
Thank you for choosing our hotel for your recent visit. It was disheartening to read about the cleanliness issues you encountered with your guest room. We take these concerns seriously and place great emphasis on maintaining a clean and fresh environment for all of our guests. Your concerns will be relayed to our housekeeping team and together we will make sure steps are taken so this doesn't happen again. We will also share your comments regarding the maintenance issues you outlined and make sure the problems are resolved. ... read more
The room smell a cigar
Business response:
Jamie, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the issue you had in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Will never return! UGH! Disgusting! The room smelled of smoke. I got there too late to find another location. Loud music and voices literally ALL NIGHT LONG!
Business response:
Thank you for being our guest. We apologize for the smoke smell in your suite. We will utilize your comment to enforce our no-smoking policy more effectively. It was also disappointing to know your stay was impacted due to the noise issue. We hope you will allow us to improve your impression of us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.