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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOTHING LIKE WHAT WAS SEEN ON THE PICS So I reserved 2 rooms which were SUPPOSE to be next to each other but weren't and the first room was HORRIBLE the carpets were wet from water leaking from some where sheets had not been changed there was hair and al kids of stuff on the sheets when we pulled the covers back so they changed the room. Checked the other room and the lights were real dem nothing major was really wrong with this room but both rooms really had a odor but I really couldn't make out the odor.... NEVER AGAIN WIL... read more
Business response:
Samira, thank you for being our guest. We sincerely apologize for the issues you had in your suites at check-in. We take your concerns seriously and assure you we will promptly address them with the housekeeping team to ensure we deliver spotless accommodations. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Business response:
Daryl, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Alicia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There where roaches in my room and the front desk didn’t care or do anything about it. Also very rude saying they don’t offer incentives for that issue.
Business response:
Thank you for sharing your comments. We are sorry for the roaches in your suite. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Moreover, we apologize for the disappointing service delivered by our front desk staff. We understand your frustration and have shared your feedback with them to make sure we deliver a better service going forward. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Our large family needed a hotel due to a water leak in our home. We reserved 2 rooms next to each other. While I unpacked groceries, my husband opened the nightstand drawer and found a used drug straw, roll of aluminum foil, zippo lighter, misc cords, and scratch off tickets. Looking deeper in the room we found rat droppings on top of the fridge, dirt and white powder in the drawers and dead roaches under the sink. We took pictures and went down to the office to cancel rooms and the clerk wasn’t even concerned or shocked and... read more
Business response:
Please accept our apologies for the concerns outlined in your feedback, and for the difficulties you and your family endured while here. Our pest control provider does service our hotel on a routine basis, and we will address this with them to guarantee procedures are being followed to prevent any future issues. We have also shared your specific comments with the appropriate teams in an effort to improve our guest experience going forward. Thank you for the feedback. Sincerely, Hotel Management
Nothing run down did not stay. Left and stayed somewhere else
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.