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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was a total mess bathroom was dirty & the refrigerator was filthy bed full of bugs !! Very unprofessional
Business response:
Dear Leniyah, We regret the inconvenience you encountered in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management
This is my first time to meet this stupid situation. I drove from SC to FL for the Christmas holiday (7 hour driving). When I arrived, the front desk lady told me that she had no room available since there was something happened today and they had to switch another guests to a new room. It was not her responsibility since she just came in for 30 minutes today. This is the really strange situation from this hotel. If you do not have any room available or something happened during the day time, could you please notify the gust... read more
Business response:
Dear Xiang, Thank you for posting a review. Please accept our apologies for the frustrations you experienced due to not receiving the booked room and our staff not responding appropriately to your concern. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
The hotel is echo friendly. Looks good from the outside. Carpet is soggy
Business response:
Dear Julianah, Thank you for being our guest and reviewing your stay. We are happy your overall experience was pleasant. However, we apologize for the issues which kept it from being perfect. Your feedback about the carpet is shared with our housekeeping team to improve. Please allow us another opportunity to show you the outstanding experience we strive to provide every guest.SincerelyHotel Management
Don't stay here it's dirty and staff doesn't care. This hotel is terrible and dirty. My bathroom had not been cleaned b4 I checked in: Toliet had mold, bathtub had old dirty soap left, countertops/sink were not clean. No toliet paper at all...had to go to front desk...they gave us one roll. I left my contact information for Mgr to call me...Charley has not called.
Business response:
Dear Julie, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. Your feedback is important to us, and we appreciate your sharing. Our concerned team is working to improve the areas mentioned and also ensure it is not repeated for future guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely,Hotel Management
They need to clean the bathtub The smell of weed would knock you down. Then got to the room and used soap and hair was left on the bath tub which in return tells me the bath tub wasn’t cleaned after the last use. Bathroom sing was also clogged up very bad
Business response:
Dear Melinda, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. We also apologize for the housekeeping issue you experienced in the bathroom. Our team must have overlooked this when making your room ready for occupancy. We do hope you will stay ... read more
I wish I could give them 0 stars because my first room the fridge was leaking. And the second room smelled like a cigarette factory even though I requested a nonsmoking room. When I went to change the room they told me I had to wait until 3. To get another room. I had just got of work and I was tired so checked out. I’m still waiting to talk to someone from Expedia for my refund.
Business response:
MYRLANDE, thank you for the review and for sharing your experience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and apologize for the inconvenience this caused. Financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. If you need assistance, please do not hesitate to reach out to us directly. We appreciate your feedback and hope to welcome you back t... read more
so so for an extended stay hotel I paid for a non smoking room and the room reeked of smoke, the floors were tacky (my sneakers stuck to the floor), it appeared they just did a quick wipe of the furniture because everything had streaks on it. Then on top of all this, I look out my window and there are workers peeing in the parking lot in between cars. I was so tired from driving I just took a quick shower and went to bed. Won't be stopping at Extended Stay America again.
The room had not been cleaned. Trash cans fun, dresser full of clothes, a random flip flop and brush, no soap, no toilet paper, Dirty table/counter tops. Not sure how this met any kind of housekeeping standard.
Business response:
Dear John, thank you for staying with us. Please accept our apologies for the inconvenience caused in the room. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Again, we are very sorry for the problems you encountered. We hope you will stay with us another time so we can provide you with a much more enjoyable experie... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.