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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room i was given had a horrible odor, it was dirty, bed sheets not changed, bathroom was not cleaned, Tub and sink was dirty. The front desk attendant was very nice, and gave me another room. That room was pretty the same, i just got through the night. I will not be staying there again
Business response:
Dear Jennifer, thank you for being our guest and posting your feedback during your stay at our hotel. Please be assured that we do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will share the issues with our housekeeping team to ensure that it does not happen again with our guests. We hope you will consider giving us another opportunity to host you and serve you with impeccable hospitality.Sincerely,Hotel Management
The hotel which was extended stay America closed their lobby at midnight and would not check me in, no support phone or personal available . Called hotels.com and they would not place me in another hotel, left helpless at 1.30am , exhausted from travel with no room to stay.
Business response:
Dear sherbaz, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
No room at the Inn I showed up a little before midnight and the office was closed with a sign that said they hotel was overbooked and there were no more rooms, and that if you had a reservation, you should call your booking company for a refund.
Business response:
Dear Randy, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.