This profile has been claimed by the business owner or representative.
Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Due to staff shortages, the front desk was also housekeeping. Needless to say, the property was not cleaned regularly. The keys to the room regularly malfunction and have to be reprogrammed. This cause an inconvenience when tired and just want to shower and rest. We had to wait for someone to appear.
Business response:
Dear Maricha, thank you for taking the time to write your review. Our main goal is to offer an exceptional stay for our guests with clean and comfortable accommodations. After reading your review, we regret this was not your experience. Moreover, we apologize for your inconvenience with the room key; unfortunately, maintenance issues arise from time to time, and our Maintenance team is already working on fixing it as soon as possible. Thank you for your candid feedback, and we hope you will give us another chance to stay wit... read more
Hotel cancelled my late arrival reservation they argued expedia overbooked - I received no call and had to go looking for a place to stay for that night, I should have notice from hotel or expedia they were cancelling - worst ever!! I travel a lot and it is the first time something like that happening to me ever
Business response:
Dear Claudia, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
It was supposed to be a non smoking room but you could smell smoke.
Business response:
Dear Annette, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city. Sincerely,Hotel Management
The room was in the worst condition I’ve experienced in my 54 years on this planet. The staff was inexperienced. I couldn’t stay and requested a refund for which Expedia did process. Highly recommend this hotel completely renovate from ground up.
Location is great. Checking in was disappointing. First thing out of the check in person’s mouth was they were full and overbooked and they didn’t have a room. Then she checked with her manager and finally asked for my name!!!!! Looked me up in her computer and found a room for me. Not a clean place and the room was looking pretty used!! Well worn, but clean. Smelled like a smoking room even though it said non- smoking
Business response:
Dear Mervyn, thank you for choosing our hotel. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We hope to s... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.