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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is completely rundown. Had we arrived earlier in the day, we would never had stayed. But we showed up after midnight and didn’t have any other options.
Business response:
Dear Debra, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Manag... read more
Roach motel Had to find a place to stay on short notice with my son. The room was literally a roach motel, stains everywhere, toilet did not flush, carpet dirty. It was disgusting. Over priced.
Business response:
Dear Guest, Please accept our sincere apologies for the issues you experienced while staying with us. We are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are meeting with our ... read more
The place was horribly dirty. It had garbage in the waste cans from prior guests, the floors were filthy and had not been vacuumed with french fries, leaves and dirt everywhere. The refrigerator was disgusting with mold and rust.
Business response:
Dear Scott, We hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us during this visit. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to guests. Therefore, we are sorry for the oversights in preparing your suite. While we know this does not change what transpired, we are working to address the problems you described and ensure such matters are not repeated. We are wholly committed to redeeming you... read more
We just left a Airbnb that was dirty and in a bad neighborhood. We found this place a few miles away on Expedia. We checked in late received our room.We immediately noticed the condition of the property, hallway, elevator, lack of trash pick up, how filthy our room was. The carpets, the walls, the appliances, the towels, ashes on the floor…where there was a nightstand,was just a phone and lamp on the floor. I went back to the front desk and requested another room. The girl at the desk, was on the phone with another guest com... read more
Business response:
Dear Dana, Thank you for taking the time to share your experience with us. We sincerely apologize for not meeting your expectations regarding the condition of our property and for any oversight on our part during your stay. Your feedback is extremely valuable to us, and we will address these concerns with our team to ensure the improvement of our facilities. We're grateful for your recognition of the efforts made by our staff, particularly Asia and Miko, to accommodate your needs despite the challenges. Rest assured, we are ... read more
Gross!! This was my 1st stay at Extended Stay. I usually read reviews before making reservations, but this time I didn't. Huge mistake!! I checked-in around 5 pm, the front desk staff had to check if there was a room ready for me. She found 1 & gave me the room key. On our way to our room, I noticed some empty beer bottles all over the ground. Some areas smelled like urine & beer. Our beds looked clean. Our bathroom, on the other hand, was gross. Water spots on the bottom half of bathroom mirror, shower curtain was covered i... read more
Business response:
Dear Guest, Thank you for providing a detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly commi... read more
Avoid at all costs This is a dingy motel. The room was dirty and covered in stains. People were drinking till all hours in the parking lot just outside my room, and I did not feel safe or comfortable. I barely slept at all. I will never stay with this hotel chain again.
Business response:
Dear Carrie, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The room had hair on the toilet and sink. The floor was wet and the room smelled. There were beer bottles all over and the property smelled horrible.
Business response:
Dear Jordan, Thank you for reviewing our hotel. We are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
People loitering all around the parking lot. Loud music from floors above.
Business response:
Dear Janna, We apologize for the disappointing stay you had with us. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We are sorry we were unaware of the disturbance you experienced, as we would have been happy to try and resolve the issue. We will follow up on your outlined problems to ensure we are well-poised to serve you better during your next stay. We are confident you will enjoy a better stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.