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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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First when we get there the area around the hotel is not clean, lobby there were only one person, the check in took longer than I expected, and when we get to the room it smell like pets, very old carpet and dirty, very old furniture. It was not a clean room. I do not recommend this property for vacation.
Business response:
Emily, thank you for evaluating your stay at our hotel. Timely and impeccable service is a must; therefore, we are very sorry for the delay you encountered during check-in. We also apologize for the cleanliness issues you underwent during your visit. We do not take such concerns lightly, and we will share your comments appropriately as we strive to enhance our guest experience. Thank you again for your review, and we hope to see you again soon. Sincerely, Hotel Management
Upon checking in, I wanted to add an additional day to my stay. This seemed to confuse the receptionist but she twice assured me I was fully booked. When I arrived at my room at 11pm, the door was propped wide open, the room completely dark with poor outside lighting. After some internal debate, I checked the room to make sure it was safe. The room itself was filthy and reeked of smoke, likely why the door was wide open. The carpeting and bedding appeared old and dirty. The bathroom toilet seat has unknown stains, a bare wir... read more
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Not a good place. I did a late check in past 11pm and the room I was assigned to was a mess. Like they started cleaning and never finished. Sheets, comforter and pillows were on the floor. I went back to the lobby and I was assigned another room. This new room had a bad smell like dirty with cigarette. I had difficulty breathing through the night and wasn’t able to rest.
Business response:
Carol, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also sorry for the inconvenience you experienced due to the comments in your feedback. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you br... read more
Horrible. El cuarto tenía olor a cigarrillo e inclusive se encontró un cigarrillo prendido en la ducha
Business response:
Cesar, Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, fresh room as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps with our housekeeping team to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sin... read more
There was no one there in the lobby at 11:30 and they took my reservation and gave it to someone else
Business response:
Malgorzata, thank you for sharing your experience at our hotel. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We also apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inco... read more
Bed was comfortable. I BOOK EXTENTED STAYS SO I CAN COOK IN MY ROOM! ****NOT EVEN A GLASS TO USE****
Business response:
Tristen, thank you for taking the time to review our hotel. We are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. On a positive note, we are h... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.