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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was a joke
Business response:
Dear Manny, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely,Hotel Management
Well this is what they told after I said I have a reservation , I'm sorry I can't rent you a room because they are dirty , after that I was on my way to another hotel, and was approved for a refund, so end of story
Business response:
Dear Kimberly, Thank you for reviewing our hotel. Please allow us to review the situation to see what went wrong. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Thank you!Sincerely,Hotel Management
Dirty room. Dirtier halls and stairs. No ammenities, no ice machine. Terrible place. I do not recomend it.
Business response:
Dear ariel, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not pr... read more
Do not stay at this hotel Heat did not work room was not clean properly stains on the sheets
Business response:
Dear Guest, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. Your feedback is shared with our housekeeping and maintenance team to work on the areas, and we are committed to ensuring this does not happen again. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. SincerelyHotel Management
My stay at this hotel was terrible, when we arrived the room we were asigned (321) was not set up. then we were changed to room 230. This room had not toilet paper, the TV was not working. the air conditionind was not working. the door look wasba wire.The room did not look clean. Definitely every thing was a mess.
Business response:
Dear Carlos, Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel and for any inconvenience caused by moving to another room after your arrival. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. While we know this stay did not meet all your expectations, w... read more
The fact the room was inspected as clean it wasn’t no blanket on bed no wash cloths no towels housekeeper walk in ya room @ 10 don’t even knock ask if you staying it or checking out it’s not even 11
Business response:
Dear kimberly, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we regret not being able to resolve these issues for you. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
The property is a complete mess, no water supply to the toilet at check-in. Broken lightbulbs, hanging out of the socket, lampshades, crushed, hair all over the restroom, old, wet, washcloth in the shower, not from the hotel. Old shampoo container left in sink, etc. Wirst place I have stayed in.
Business response:
Dear Mike, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.