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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like smoke and was hard to sleep in :(
Business response:
Mike, thank you for sharing your feedback. We are sorry for the difficulties you experienced in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure proper procedures are being followed to remove the odor. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not satisfactory I stay at extended stay often and have found my last visits well under par and have decided they are going to far downhill to stay there anymore. In a time that sanitizing is so important, my room cleanliness was questionable and a dirty washcloth was hanging over shower curtain. Just pulling curtain back made it drop,....so did the cleaning cleaning crew even pull back the curtain? The shower head is horrible with hard water stains crusted in it. The refrigerator looks in rusted all over and looks like it b... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
The room was filthy, especially the frig, toilet and the microwave looked as tho it had caught fire recently. They advertise a full kitchen, however there were no pans, utensils, etc available
Business response:
Kristi, thank you for being our guest. We are sorry for the cleanliness issues you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping to ensure we redouble our efforts towards providing our guests with the clean and comfortable rooms they deserve. Also, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will consider giving us another chance to provide you wit... read more
The hotel is a disaster We got there by 1230am, i amde the reservation thru hotels com and they never found the reservation. Even showing them my confirmation number. I needed to make a new reservation. I requested a late check out when we were checking in and it was granted until 12pm. At 11am they were knocking at the door saying the check out was at 11am, and we needed to leave at 1130am even after I explained we talked with front desk abut the late check out. I'm a frequent traveler and first and last time in this hotel ... read more
Business response:
Arem, thank you for your recent visit and for your feedback. We are truly sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. We appreciate you pointing your concerns out, as it will help us improve. We value you as a guest and hope you will allow us another opportunity to provide you with the stay you anticipated during this trip and which you have come to expect from our brand. Sincerely, Hotel Management
DONT STAY HERE Terrible unprofessional...AC DIDNT WORK WELL TV NEITHER
Business response:
Thank you for your review. We apologize for the maintenance issues in your suite and the problems you encountered with our staff. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We are already working to correct these issues for future customers. We ask you to consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hallways were sooo dirty, inside the room it was dirty, I felt disgusted and even showered with my flip flops on.
Business response:
Raul, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Nasty, mostly and manager was not courteous nor did he have any customer service skills.
Business response:
Nina, thank you for your review. We are sorry for the difficulties you experienced during your stay, and our service and accommodations did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I didn’t like this hotel due to lack of cleanliness and no house keeping during my stay.
Business response:
Grace, we appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the feedback you provided and we hope you will stay with us... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.