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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not pleasant Room was dirty. I slept (barely) in my clothes on top of bed. Used a washcloth to open fridge as the door and handle was so gross. Surprisingly the inside of fridge was clean though. Was too tired to complain and everything in area was booked otherwise would have moved on down the road.
Business response:
Henry, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
No hair dryer! Room had questionable carpet. And I could hear the folks next door past midnight. No insulation..... Was convenient and front check in person was awesome!
Business response:
Thank you for your recent stay at our hotel. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. Also, the hairdryer for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The room cleanness and the room general condition
Business response:
Thank you for your loyalty to our brand. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Avoid at all costs Showed up to hotel and had to stand outside for 20 min waiting for employee to check us in. Room was filthy and kitchen and appliances were not clean. The heater and shower didn’t work properly and the “free” WiFi was so slow it was not usable. Woke up with several clusters of bed bug bites. Staff was not nice and did not care at all when we raised our concerns with them or the general manager. The general manager told us the filthy floor was from us walking inside the room. It’s actually because they don’... read more
Business response:
Jon, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
AWFUL It was the single worst travel experience for my family in 21 years. I would like a full refund
Business response:
Jason, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Disappointing When I entered the room, I immediately smelled the aroma of fried fish. After bringing in my luggage, I attempted to eliminate the smell by spraying the room with Lysol but it had minimal effect. I believe someone had previously fried fish and spilled cooking oil on the burner surface. In addition, the refrigerator door was rusty like it came from a salvage yard. Since I was only passing through the area I did not use any of the appliances.
Business response:
Thank you for your review. We apologize for the odor you experienced on your stay and for the issues you encountered with the refrigerator. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.