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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a safe place to stay! Beware! Our direct experience (which we shared with the front office before checking out a day early) was the environment was not safe and condition not as advertised. We feared for our safety as other residents tried to ‘help’ us with our luggage when we didn’t ask or want them to. They now knew our rooms and made sure we knew it. The check in clerks informed us all elevators were broke, and they hoped to have them fixed before the weekend was over. The quality of the rooms was not what you expect ... read more
Room was old and filthy. Upon entering, the smoke detector was on the kitchen counter , the clock and lamp were not plugged in ; bed skirt was stained with some unknown substance. Sheets and blankets were poor quality; soap was like plastic- it would not lather Just terrible
Business response:
Dear E, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The location was nice being so close to the interstate. The room was not in great shape. The kitchenette was disgusting and badly needs to be replaced. The bathroom was in bad shape and wasnt even really that clean. There was hair and soap grime in the shower. The lamps over the beds were broken. We were there for a football game weekend and the prices were absolutely ridiculous especially for the quality of the room and hotel. We paid over $400/night for this place and I wouldnt have paid $50/night for this. True price goug... read more
Business response:
Nathan, thank you for reviewing your recent stay. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and the inconvenience it caused. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Eh OK - I would not go back We stayed there for a football 🏈 game. Check in is 3pm. We arrived at 2:15 and they refused to check us in because we were early -- hotel policy. So we drove to a Publix to change clothes in a bathroom. When we checked in there was a turd in the toilet, the sink handle fell off in the bathroom and the fridge was leaking water on the floor. Beds were ok and it was quiet.
Business response:
Thank you for your review of your recent stay. We apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We apologize for the inconvenience you had and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Dirty place, they did not clean the room and did not make the bed or change the towels. No enough toilet paper in room I will never reserve in this hotel again.
Business response:
Lazaro, thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay for eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amen... read more
We travelled to Gainesville for a Gator game, we booked last minute and the hotel was extremely disappointing. The cleanliness of the rooms was terrible, the first room we were placed in had wet carpet, smelled like a dog, all of the lamps were not plugged in (and the phone was not connected) not sure if there was flood in the room or something. The front desk was very nice when we asked to move... the second room was only a tad bit cleaner. The back part of the property that faces I-75 looks desolate and dangerous (we were ... read more
Business response:
Mimi, thank you for staying with us and for sharing your experience. Delivering well-appointed rooms and a safe environment has been our aim, and we apologize as this was not the case in your stay. Your feedback for concerning your rooms has been shared with the housekeeping team for review and action. We also regret knowing you did not like our breakfast, and your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. What you experienced is not acceptable, but ... read more
Not what i expected for the money. My room had a moldy smell and room did not feel clean or fresh.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed so we may make any needed changes. We hope you will consider giving u... read more
no services, no coffee, no ice, no extra pillows or blankets. no pool. nothing.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. Your feedback regarding the extra pillows and blankets are shared with the front desk team so as to be better equipped in the future. We hope you will accept our apologies and consider giving us another chance to provide an improved experience. Sincerely, Hotel Management
Bugs on the blankets, bug on the floor, and iron was burnt.
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms and amenities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.