This profile has been claimed by the business owner or representative.
Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place is a mess. Smells awful. Non smoking room smells like smoke. Very dirty. Grounds not maintained. No amenities in the rooms and no maid service.
Business response:
Thank you for being our guest. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We truly hope this unfortunate sit... read more
Place Needed updating carpets was stained not a friendly check in but check out was much nicer tub was dirty but kitchen was nice and clean finding the place from exit was difficult
Business response:
Thank you for the review of your stay. We are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We also apologize for the disappointment you had regarding our property needing update and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We appreciate your feedback and hope to make it up to you in the future. Sin... read more
Roaches alive and dead all over.....
Toilet flush was very slow almost overflowing. And a bad a/c smell of cigarette smoke. Staff asked us to reset a/c and to use a plunger, on the toilet. We had 1 hour in the room and it was requested another room ,all booked up so we relocated to another hotel.
Business response:
Thank you for choosing our hotel. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered in your room. We have shared this with the appropriate team to ensure such problems are not repeated in the future. Moreover, we would like to extend our apologies for not being able to accommodate your request to change the room and regret the inconveniences you experienced. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
First time, last time stay This particular Extend Stay is very dated. It needs a complete overhaul in my opinion. It was clean but no amenities left in the kitchen area and when we went to ask for some plates and silverware the young man that worked there told us to come back in about 15 mins. He might have been new but he should have been able to get those to us at that time. Thank goodness we were only there for one night. Also you need to make sure people know that your breakfast is a grab and go. That was a disappointmen... read more
Business response:
Thank you for staying at our hotel. We are sorry for the disappointment you had with our in-room amenities and regret the service you received from one of our associates. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
We rented two rooms for one evening. We had some issues on check-in where 1 of the 2 rooms was dirty with no linen on the bed. We were given another room, a process which took 30 minutes and which then divided our group to separate sides of the hotel. In and of itself that is not awful...however what was awful: One of our two rooms had cockroaches....with one on the wall...one in the bathroom...and in the middle of the night...one crawled across us on the bed...! Needless to say, no one could sleep after that...!! Outside th... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The room had a large roach. The bathroom had black spots along the calk. I stayed one night and didn’t stay the other five nights. They charged a second night. I was disappointed in the hotel and orbitz on how they handled it.
Business response:
Tim, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to ensure such incidents are not repeated with our future guests. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I came in to check in...stood there ring the bell for 10minutes no answer
Business response:
Carl, thank you for taking the time to review your visit. We're sorry for the inconvenience you had at the time of your arrival. Please be assured that we have discussed your feedback with our front desk team to prevent such an incident from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.