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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
refrigerator was leaking. There was a pool of water around the refregeritor
Business response:
Thank you for sharing your review with us. We offer our apologies for the inconvenience you had in your room. Your feedback for the telephone has been shared with the maintenance team for review and action. Please consider staying at our hotel again in the future so you can experience the service you should always expect from us, every visit Sincerely, Hotel Management
First room had bugs crawling on the bed, had to switch rooms. Pillows were worn out, bed was hard. Bathroom was so small that if you went in and sat on toilet you could not close the door, you have to go in and stand between the toilet and counter to shut the door. Fan in bathroom was ridiculously loud.
Business response:
We offer our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
will never book here again the hotel room was very dirty. The main surfaces were clean but the front of fridge walls and linens were dirty. One bed the mattress cover was stained all over it and covered up with an additional blanket between the cover and the fitted sheet. It was very gross! I have stayed at many extended stay Americas before and this was by far the worst. $130 a night no coffee in room no breakfast (which I know they don't do) but usually Extended stays are like $75 a night not $130.
Business response:
Dana, thank you for reviewing your experience online. We are disappointed to know your room did not meet your expectations and are sorry the discontent you had due to this. Your feedback for the housekeeping issues are discussed with the appropriate team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Bare bones hotel. No real amenities. No housekeeping. No lobby. No manager on duty after hours to help with the condition of the room. It was filthy. The bedding was dirty and there was dust piled on everything. There were multiple bugs in my room and 3 cockroaches killed in my 36 hour stay. The open air walkways/hallways were incredibly loud. People were lined up across the parking lot to check in. I’ll never stay here again.
Business response:
We apologize for being unable to provide you with a hassle-free and clean experience. Our procedure is to inspect every room before guests check-in, and obviously, this step was missed. We will address this matter with the head of our Housekeeping Department and housekeeping associates to help avoid this issue in the future. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Likes- nothing Dislikes- everything ***PLEASE READ*** We booked this “extended stay” hotel room as it was the only room left in Gainesville,we were lucky to get it. We drove 5 hrs that day to see Garth Brooks, got to the hotel at 2:30. We went to check in took notice of people in the parking lot... the girl at the desk confirmed we had a reservation and said “see you at 3:00”. They wouldn’t let anyone check in until 3:00... seriously? We both needed to use the facilities so we asked her, she replied “No, we have no public re... read more
Business response:
Thank you for your review. We apologize for the poor service you received from our front desk associate and the inconvenience you had due to our dishware policy. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We would like to regain your trust and hope you will give us that opportu... read more
After checking in the room to find hair left on the bathroom and kitchenette vanities I then stepped on a pile of toenails in the floor in front of the night stand. Have to say I travel for work weekly and this is the bottom of the barrel.
Business response:
We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Paid for a room with two beds. Made reservations two weeks in advance of trip. Upon arrival told by desk staff that they overbooked and only a room with one double but would provide rollaway bed. Not what I paid for and didn't offer any credit for inconvenience. Picture on website not how it appears in person either. Free breakfast, but ridiculous. Live and learn because I wouldn't stay there again.
Business response:
We sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.