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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the dirtiest hotel I have ever been. The ac didn’t work we went outside to cool off. Our door lock was broke and we were stuck in our hotel room. I had to have front desk bring up a screw driver so I could crack the door and get is our. Worst hotel EVER
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We have also asked our maintenance staff to fix the problems with the AC and door. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The worst hotel I ever seen in my life .The property is not clean and smells bad.
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness and odor issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to tighten our procedures to make sure that our protocols are being followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Unprofessional, Rude, and Unorganized I had 3 rooms booked for Friday, February 22nd. My husband the instructor was taking a group of soon to be certified scuba divers to Blue Grotto and Devil’s Den. I knew that he was running late along with one of our students. I called three times trying to reach the hotel and kept getting the reservation call center. After speaking to the third person at the call center she told me to hit 0 and it would transfer me to the hotel. I called back and did as she said and spoke with Yuri at th... read more
Business response:
Angela, thank you for your feedback. We apologize for the reservation issues your husband experienced. Please be assured that we‘re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We understand the frustration and truly hope you will offer us another opportunity to serve you. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Did not have HOT WATER for 2 nights unacceptable period!!!!
Business response:
Thank you for being our guest and sharing your review. We are sorry for the maintenance issue which impacted your stay. Your feedback is discussed with the concerned team for review and action. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Checked into our room. The toilet had not been flushed and there was dirty bath water in the tub! Obviously the bathroom and no telling what else had not been cleaned
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience... read more
Unfortunately, the room I was given had absolutely nothing in it. It was an empty suite. No coffee, no cups, etc. I will not return to that particular property.
Business response:
We are very sorry you were unaware of our hotel policy and regret your stay was not a pleasant one. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Our reservation was not honored. Expedia overbooked them.
Desperately needs renovation and New Management The room was ok the smoke detector would not stop beeping so I had to disconnect the battery there was hardly any hot water. And the laundry room there's eight dryer's in there only one works half decent the rest are out of order then there's two washers and one that is a double loader that have out of order signs on them the the that does work is old and needs to be replaced and with how many rooms they got there and the people that stay for long periods of time I recommend yo... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.